CSAA Insurance Group

csaa-insurance.aaa.com
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Continue to focus on the heavy lifting

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - IT Senior Manager in Glendale, AZ
Current Employee - IT Senior Manager in Glendale, AZ

I have been working at CSAA Insurance Group

Pros

The opportunity to make a difference in the company. This company is in transition both from a business model and cultural perspective. These are not easy things to accomplish. When you choose to participate in such a transition, you need to understand that everything isn't black and white. Transition is change, so the way things are today, may well be different in a month or two months; and it may be different again two months later - that is what transition is all about. If you aren't comfortable with change, you may find it a challenge. If you thrive on change, then you will fit in well.

Cons

One needs to always have patience - it is no different here than elsewhere, the attributes vary, but the net is not unlike other companies. It is a changing environment; that is both an upside and a downside, depending upon what your personal comfort level is. For me, change has always been a part of the environment in which I have worked. If you expect everything to be described, defined, the "i's" dotted, and the "t's" crossed, then you will be dissapointed. If you thrive on the challenge of making things better and fully engaging, overcoming obstacles, and taking personal accountability, then you will find it very interesting.

Advice to ManagementAdvice

Hold firm to the discipline to execute against plan!

Recommends
Approves of CEO

445 Other Employee Reviews for CSAA Insurance Group (View Most Recent)

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  1. 3 people found this helpful  

    Zero Direction, Stubborn, Illogical, & Blind To It's Failings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Pros

    - District Office Jobs are the best & Most Secure positions in the company.
    - Been in Business for 100 years.
    - Visions & Values Culture is a good idea in principal.
    - The people who work here are top notch & friendly.
    - Free AAA Membership, 10% off Auto & Home Insurance as an employee.
    - A relaxed environment to work in.
    - Starting Pay Is Usually Near Or Above Market Rate (if you know how to negotiate).
    - Low-Level Management Is In the Trenches with you.
    - An Internal Website allows all employees to voice their opinions on matters without retaliation.

    Cons

    - Senior Management has zero direction 98% of the time
    - The 2% of the time Senior Management has a direction, they will not relinquish that direction even if that direction is a money pit (For Example: Memberpoint & Clientview)
    - Career Advancement is non-existent for at least 99% of employees.
    - When someone from the 1% finds career advancement it is due to obvious favoritism. People are handpicked for positions IF they want someone from inside the company.
    - At Least 75% of the time, hiring takes place with people coming in from outside of the company. There is zero push from management to recruit from within & the tools provided to advance yourself are laughable at best.
    - AAA University sounds good on paper, but what you really have are a bunch of "classes" that are useless to every company except CSAA.
    - Visions & Values (Our Corporate Ethics/Motto) isn't practiced beyond Low-Level Management. Employees are even evaluated based on these very subjective terms & it directly effects a person's pay raise.
    - Speaking of Visions & Values, Senior Management quietly removed the value "We will treat each Employee As We Would A Member."
    - Senior Management isn't held accountable for their over expenditures & will merely cuts jobs to cover up their reckless spending on projects that fail during testing.
    - CSAA will happy roll out a buggy platform, that received zero improvements or fixes in testing, to the masses. No matter how big the crowd of employees are that tell them the system doesn't work, Senior Management will believe they are doing the right thing in "rolling the program out."
    - Will happily acknowledge that you are indispensable while treating you as if you are.

    Advice to ManagementAdvice

    1. Start listening to your front line employees instead of the "yes" people you surround yourself with.
    2. Don't be afraid to drop a bad program completely. Stop Doing Anything In the Company In a Half-Assed Manner.
    3. Find a clear Direction that will last longer than a year. It doesn't have to be specific, but find a path.
    4. Value your employees & support them!
    5. Reverse your trend in training. Giving people minimal training & then putting them in front of the firing squad is business suicide, but you act as though it's a revolutionary idea.
    6. Hold executives accountable for frivolous spending & stop taking it out on employees (either by cutting jobs or cutting raises).
    7. Stop continually raising standards for one group so they'll never attain it. Meanwhile, hold another group to the standards in which you so rigidly hold the other group to.
    8. Do Not Leave California. Changing your name from CSAA (California State Automobile Association) to AAA NCNU (AAA Northern California, Nevada & Utah) doesn't change where your roots are. The Best companies in the country are the ones who support their hometown & home state.

    Those are just a few suggestions & I'm sure many others could give even more of them. I feel these are the most prevalent in the company & just a simple change in attitude would bring success to the company.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    STEP UP TO THE PLATE...BEFORE IT'S TOO LATE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Insurance Generalist in Elk Grove, CA
    Current Employee - Insurance Generalist in Elk Grove, CA

    I have been working at CSAA Insurance Group

    Pros

    CSAA HAS A GOOD REPUTATION FOR IT'S CLAIMS DEPARTMENT AND ERS RELIABILITY, AND IF YOU ARE LUCKY ENOUGH TO FIND A SUITABLE "LATERAL" POSITION WITHIN THE FIRST 6 MONTHS TO 1 YEAR, YOU MIGHT BE ABLE TO FIND SOME MEASURE OF SUCESS BEFORE THE "BURN OUT" HITS. SUGGESTION: GO FOR A POSITION WHERE YOU ARE NOT DEALING WITH ANY CUSTOMERS!

    Cons

    FEEDBACK ON JOB PERFORMANCE SUBJECTIVE, A "THEY'RE OUT TO GET YOU" MENTALITY AND WORK ATMOSPHERE (ESPECIALLY "QUALITY ASSURANCE") THINKING OUTSIDE THE BOX IS IGNORED AND LOOKED DOWN UPON, EVEN THOUGH THEY PAY GOOD LIP SERVICE TO IT. MANY BUSINESS PRATICES STILL DONE LIKE IT'S THE 50'S OR 60'S. THEY HAVEN'T GROWN WITH THE TIMES OR THEIR ENVIRONMENT WHATSOEVER

    Advice to ManagementAdvice

    DON'T BE AFRAID TO LISTEN TO THE ADVICE OF YOUR FRONT-LINE EMPLOYEES. JUST BECAUSE WE DON'T ALL HAVE DEGREES DOESN'T MEAN WE DON'T KNOW WHAT WE'RE TALKING ABOUT. WE ARE THE LIFELINE TO YOUR CUSTOMERS---AND YOUR SUCESS IN BUSINESS

    Doesn't Recommend
    Disapproves of CEO
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