There are newer employer reviews for CSAA Insurance Group
There are newer employer reviews for CSAA Insurance Group

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Helpful (3)

If you have no dependents, nothing scheduled, no personal life and love uncertainty, this is the place for you.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Insurance Service Associate in Hamilton, NJ
Current Employee - Insurance Service Associate in Hamilton, NJ

I have been working at CSAA Insurance Group full-time (More than a year)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

Clean, nice place to work, with decent benefits. Managers with years of experience. A regular paycheck.

Cons

Constant level of uncertainty. Shift bids every six months leave you wondering what kind of arrangements you can make when it comes to childcare or other obligations. We went from doing one Saturday a month to permanent Saturdays (including holidays). No trading days either, you must take PTO time if you want off, if you can possibly get the day off. They have had managers apply for their jobs three times in the past year and a half since they took over the Mid-Atlantic region. Don't ever expect to hear your doing well. You will always be reminded about how you spent every minute of your time, and if your not on a call, you better be on the next one. No one is ever good enough. Processing paperwork takes a low priority as you try to work with slow and old computer systems, manual processes and a constant change in rules. The word database has never been uttered here - your information is either in a binder, email note or word of mouth, and if you don't keep track of everything you won't know. The answer to every problem is a cross sale - your performance is evaluated on how many you can deliver to the sales group to get a quote. With insured's screaming about receiving three different bills in one day, or their entire pay taken out with an automatic payments system, or worse, no payment at all - success can be difficult. Notices are never sent to the insureds to let them be aware of a possible problem - we thrive on having them find out on their own and expressing their opinions. The environment has changed from having a group of professional agents to assist with resolving problems and advising insurance needs, to a call center rep, whose job is to make the call quick, get a lead for a sale, and be sure to say all the right lines in under five minutes. Since job growth is so limited on the east coast, it might be the only way they can go.

Advice to Management

Treat your employees like they matter and their lives do too. A happy employee can be your best advertiser. Your staff have great ideas and experience - listen to what they say. This company could be a great place to work for.

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  1. Company had potential to be great but...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales in Sacramento, CA
    Current Employee - Insurance Sales in Sacramento, CA

    I have been working at CSAA Insurance Group

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Well known brand - so they have a reputation to live up to. I get the impression executive management really wants to hold on to what the company has after a major slide during the past 10 years. In other words, they are quite serious about reestablishing their footprint.

    Cons

    Executives are either naive to or don't care about what's happening on the front lines.


  2. Helpful (5)

    Leaving as soon as I can! Poor Management, Good People Leaving Daily.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work from home 1-2 days per week

    Cons

    Sr Management is not interested in hearing facts; only want to hear what they want to hear. Will make numbers work no matter what and mean whatever they choose instead of honestly reporting performance of programs. Old systems are being replaced but the people who do the actual work are not involved in the development of any new tools. Will fail just like the last system did if they continue to ignore expertise. The smart people have already left; what's left are uninspired, unhappy employees.

    Advice to Management

    Sweep house; eliminate the dead weight. Bring in experienced managers instead of promoting people out of loyalty for years worked or because of relationships.


There are newer employer reviews for CSAA Insurance Group
There are newer employer reviews for CSAA Insurance Group

See Most Recent

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