CSAA Insurance Group

  www.aaa4insurance.com
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2 people found this helpful  

sadistic manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - SSA  in  Reno, NV
Former Employee - SSA in Reno, NV

Pros

good benefits awesome coworkers good office envoronment

Cons

ISM...one in particular after the lay off and new management organization. This person makes up the rules as they go along, makes up lies...uses scare tactics and threats to try to motivate. They have different standards than other managers. This would be the perfect job if this particualr manager would leave the company. The negativity, mindgames self promoting behavior and micromanaging will cause a bunch of employees to leave and find other work. Apparently, the only way to get along is to keep your mouth shut and do the best you can do...it wont be good enough but at least you know you did your very best. I have not worked for this manager for a long time yet but the horrible treatment is apparent.

Advice to ManagementAdvice

please keep a closer eye on your managers because they could cause a huge problem for you in the long run. this one could cause you to have a lawsuit be careful

Recommends
No opinion of CEO

Other reviews for CSAA Insurance Group

  1. 2 people found this helpful  

    Wake up and listen to your employees if you value the future of this organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Insurance Sales Manager  in  San Francisco, CA
    Former Employee - Insurance Sales Manager in San Francisco, CA

    Pros

    Salary and benefits are very competitive.

    Cons

    Hostile, fearful environment where no dissent is tolorated. Feedback is discouraged even though it may be valid. Loss of creativity due to management brought in from retail industry who do not know the difference between selling in a retail environment and a travel and insurance corporation. In addition, they are unable to put their individual EGO's aside to listen to suggestions from staff with experience in the insurance industry to take performance level of staff to a higher level. New management staff has not made the commitment to learn about CSAA travel and insurance products which effects their credibility with the field operations staff.

    Advice to ManagementAdvice

    Take a hard look at how they allow their new retail management team to operate. Create an environment where it is safe to provide feedback from staff in the district offices. This would allow information to be provided which would give a true picture of how the employees are currently being effected and the lack of morale that currently exists. By improving this situation, staff will be able to provide superior customer service to all members and insured's.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    AAA is on the right --albeit painful--path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Exec  in  San Francisco, CA
    Current Employee - Anonymous Exec in San Francisco, CA

    Pros

    A terrific heritage which lays a great foundation for talented employees to make a difference. Financial stability, which allows for good investment for compelling ideas. The people are wonderful, very collaborative and supportive--not the aggressive, competitive wall street kind of culture. The leadership cares about culture and employees. People really care about the member, company and each other. Sounds hokey to some, but my colleagues are among the most supportive of my career.

    Cons

    Opportunity to shore up the infrastructure. There is opportunity for efficiency and when coupled with a competitive marketplace, there are unpopular initiatives that need to be executed. The downsizing is upsetting the fabric of a family-oriented environment. Culturally, it is hard to balance the customer and profitability without being vilified. It is sad, because many employees don't see that the company cannot stay on the path of the past. It's a competitive marketplace and if the company remains status quo, no one will have a job.

    Advice to ManagementAdvice

    Stay the course. The strategy is right and sticking to the priorities will be the best path to continued success.

    Recommends
    Approves of CEO
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