CSAA Insurance Group

  www.aaa4insurance.com
Work in HR? Unlock Free Profile

514 Employee Reviews (View Most Recent)

Sort: Rating Date

5 people found this helpful  

Top heavy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Physical Damage Appriaser  in  Colorado Springs, CO
Current Employee - Physical Damage Appriaser in Colorado Springs, CO

Pros

Good benefits and the people are great

Cons

Management plays favoritism and Senior Management is constantly trying to fix things that are not broken. Heavy duty workloads!

Advice to ManagementAdvice

Too much work for anyone person to handle. Your expectations are way too high and you should start listening to your front line supervisors and employees.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for CSAA Insurance Group

  1. 3 people found this helpful  

    Working For California State Automobile Association

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casualty Specialist  in  Colorado Springs, CO
    Current Employee - Casualty Specialist in Colorado Springs, CO

    Pros

    Great employees and benefits at CSAA

    Cons

    Management keeps trying to fix things that aren't broken and work load gets heavier every year.

    Advice to ManagementAdvice

    Loyalty to your front line employees would go a long ways.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Not like it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Specialist  in  Las Vegas, NV
    Current Employee - Claims Service Specialist in Las Vegas, NV

    Pros

    Pros – Great Brand! Ability to make friends. The insurance and claims functions are to its reputation. Working on new computer software system which will hopefully streamline the claims process.

    Cons

    Too many changes too often. Hard to know who does what. Younger people considered 'better' than those with life experience who paid their dues. The family feel that made them successul is gone and the culture is not what it should be to make the company grow. Employees are afraid for their jobs because of unreasonable goal expectations.

    Shift changes every 6 months is very hard on employees. The focus still is to take as many calls and claims as you can to get a good shift and/or promotion without focusing on the "quality" of your work product. If you are not investigating the claim properly, the members are the ones who suffer.

    Work environment is all about who likes you versus the level of work you do. Promotions are awarded based on favortism and not merit. Its about how you play the game and not how much you contribute.
    Politics dictate promotions

    Instead of taking the MOST knowledgeable people off the phone to assist newer agents, relatively new agents are assisting the newest. Add to that people going several minutes without getting a real answer and you leave the good employees covering the slack of everyone else.

    Since there is so much importance placed on taking new claims you cannot return voice mails to the customers who have already filed a claim, and then you're saturated with calls for other adjusters' customers as well as for new claims.

    Advice to ManagementAdvice

    Listen to the front line employees more; pay more attention to the little gripes and concerns. If people are complaining, focus more on what the complaints are and not label these people.

    If you want the front line employees to have totally satisfied members, then let them take the time to do the job right. Now employee morale is low, pay is low, employee retention is low, all because we are given unreachable goals and have unrealistic expectations.

    Keep ALL employees properly informed as to what is going on as it directly affects their jobs.

    The claims department is the greatest asset to the company and those employees are also the most highly trained. They work very hard considering the challenging work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for CSAA Insurance Group.

Worked for CSAA Insurance Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.