CSC – “Much improvement needed...period”

Pros

-good benefits package.
-decent pay (although there is room for improvement)

Cons

-communication (you don't know you're doing something wring until someone slaps you in the wrist)
-no team meetings to discuss ways that the department can improve
-no recognition for job well done
-no respect for people's personal lives...holiday schedules given out only the day before the holiday
-HR dept. very tight with management, therefore, complaining about your manager mistreating you is often useless
-HR invents their own policies, none which are documented in the standard HR guides
-HR gives employees the runaround
-people who get hired for management positions are very questionable and often not qualified for the job.
-CSC cuts employees' breaks when the phones are too busy.

Advice to Senior Management

Schedule rap sessions, team meetings, and do what you can to get more feedback from your employees. Often, someone has a fix for your issues, but you don't want them to be heard.
The local HR needs to be monitored closely/more often by the central HR, so as to prevent corruption.
Cutting people's breaks is not the answer. This just shows that you are understaffed. As well, this will cause them to get tired and burn out, which will lead to them missing work days (possibly take a health leave).