CSG International

www.csgi.com
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There are newer employer reviews for CSG International

 

A company that wants to be "cool" and "agile", but ends up just being another Initech.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Technical Support Analyst
Current Employee - Technical Support Analyst

I have been working at CSG International

Pros

Casual work environment. Flexible on work schedules. Goal-based work attitude. The people are generally very nice to work with. The general attitude and corporate climate is positive. Most people are competent at their job. The computer policy is liberal, that is, things are not so locked-down you can't do your job. But really, the casual dress is the best thing.

Cons

Very lethargic in innovating and developing new products. Not open to new ideas and improvements in business products and processes. Close-minded. Very bureaucratic. Most of the time, it seems like ideas are solicited, but then are tossed aside due to lack of support from management.

Advice to ManagementAdvice

The senior management talks big regarding "innovation" and "performance", but is not supportive of bottom-up ideas that could save the company money and increase revenue. I would recommend supporting experimenting with alternative hardware and software systems that aren't IBM.

No opinion of CEO

101 Other Employee Reviews for CSG International (View Most Recent)

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  1.  

    Superb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than 5 years)

    Pros

    Flexibility, exposure to work with different kind people across the globe

    Cons

    So far there is none

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  2.  

    Stochastic experience with disengaged and confused leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)

    I have been working at CSG International full-time (more than 3 years)

    Pros

    Decent salaries, good potential in its business, theoretically good employee processes in place (10% of which is actually followed?).

    Cons

    Very large pool of disengaged managers, with little to no connection to the actual product development taking place. This very much contributes to a stalemate feeling, and the sense of no creativity, going nowhere. There is a very large discrepancy between the base US business and the acquired companies - with no end in sight. Impossible as an employee to integrate into the main business, or to get any respect/attention. Certain products are totally in free fall, with no visible strategy for years.

    Poor job stability, with frequent and large layoffs.

    There has been a very big change in work culture into the negative after being acquired by CSG - from creative and hip to nobody cares and bloated. Really sad story.

    Advice to ManagementAdvice

    Seriously reduce waste from all the administrative overhead. Engage in what employees do daily instead - analysts, developers, testers, etc. There are so many resources plowed into activities that result in nothing markedly beneficial to the company. Stop building an insecure environment where nobody cares in the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for CSG International

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