CVS Caremark
2.7 of 5 2,714 reviews
www.cvscaremark.com Woonsocket, RI 5000+ Employees

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6 people found this helpful  

All about the Stockholders

Store Manager (Former Employee)
South Plainfield, NJ

ProsCVS is one of the most profitable companies in the USA. They are well respected throughout the retail industry. Their stock is strong and if given the opportunity to purchase with company discount I would do so. As corporate is always looking for ways to cut expenses and increase profits.

ConsAs a Store Manager you no longer have a quality of life. The expectation is to be available 7 days a week and you are expected to work between 50 and 60 hours every week. Even when you put those type of hours in, your District Manager does not appreciate the time and effort that you are putting in. District Managers only care about themselves, have poor communication skills, put you on performance reviews at the drop of a hat and only follow up on said reviews when it is convenient for them, rather than as stated when performance review is administered. Company has put a greater emphasis on customer service scorecards over the past year than ever before. Problem is that these scores are not true scores. When only 10 out of 4000 customers take a survey, you are no getting a realistic score. There are many Managers out there who have figured out a way to cheat on these surveys and more who have not. Those who have figured out a way to cheat are treated like gold because they are making their District Manager look good. Those who are struggling are constantly hearing how they are not doing their job properly and how there are plenty of people out there who are looking to take their job.

Advice to Senior ManagementDo a better job following up on your District Managers. They have lost the respect of most of their Store Managers because of their poor communication skills, lack of answers to Store Manager when they actually need them and being so smug about Managers actually wanting to have a life outside of CVS. It would also be nice if District Managers worked their share of nights and weekends as is required by Regional Manager. Managers are always being told that most customer service issues occur on the night and weekend shift and yet you will rarely see a District Manager in a store during nights or weekends for a regular store visit to observe why there is a problem. Corporate needs to find a way to police the cheating going on with "My Customer" and with "Email Sign Up %" scores. If you were to dig into this, you will find that a large % of stores with high scores have found a way to cheat the system.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Lack of awareness

    Pharmacy Technician (Current Employee)

    I have been working at CVS Caremark part-time for more than 5 years


    Pros: Great starting place. They paid for my pharmacy certification....that I… Cons: I've been there 5 years and am only a dollar above minimum wage. No room to move up. Wants… Advice to Senior Management: Invest in your employees. Pay them what they are worth and give them opportunities.… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    so overworked we all got sick or injured

    Store Manager (Former Employee)
    Cleveland, OH

    I worked at CVS Caremark full-time for more than 3 years


    Pros: health benefits including the great min. clinics, a good employee… Cons: Too little staff for the hours and physicality of the job, management often worked 65 hours, lifting and emptying trucks and having not enough laborers… Advice to Senior Management: don't No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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CVS Caremark – Why Work for Us?

Our Company CVS Caremark is a pharmacy innovation company that is reinventing pharmacy for better health. We are continuously developing new ways to improve access for patients, promote better health outcomes and… Full Overview

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