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There are newer employer reviews for CVS Health

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Helpful (1)

Challening and rewarding experience working at CVS Caremark

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at CVS Health

Pros

It was great to be a part of a truly intelligent and caring staff who were concerned about giving proper help to patients in the pharmacy and customers in the entire store.

Cons

It was often stressful and less enjoyable to work at the larger, busier, 24-hour stores. It was challenging to keep up with patient needs and ensure the same high quality of customer service.

Advice to Management

In the stores that are open 24-hours, it would be really helpful to have more staff on for the overnight shifts. That would help to ensure safety in the store and keep on schedule for all tasks.

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  1. Helpful (3)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Oceanside, NY
    Current Employee - Store Manager in Oceanside, NY

    I have been working at CVS Health full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is good money. The health benefits are ok. The store discount is ok 20% off national brand products & 30% off store band (if they are not on sale.

    Cons

    Management training is bad & out dated. Every manager I know did not feel they had been trained properly… but to be fair it is a sink or swim business being a retail manager.

    Depending on the location there can be high turnover with the store staff & there is tremendous red tape with hiring someone & with the store payroll hours fluctuating form month to month you can A) Find yourself with a small team not being able to do the work load or B) With a large team & going over on pay roll (Make sure to try to have a good mix of Full-time & Part-time staff so you can expand & contract).

    Each store location runs differently. Some stores have Assistant Managers, Beauty Managers, Photo Managers, Merchandisers working under you & some DO NOT… It all depends on how the Regional Manager, District Manager & Store Managers setup the store from it’s inception & how it panned out. So if you come in behind a poor manager that did not develop people YOU may be doing everything (so move fast at cleaning up the store & get rid of the dead wait in the team & get new pepole soon because there is zero room for spectators… everyone needs to be a player)

    Advice to Management

    A) Stop coming out with NEW programs just for the sake of change. The time spent Rolling out, Traning, Implementing, Tracking the new programs could be spent Servicing the customers, Stocking the shelves & Developing the team.
    - When you must come out with a new program ask your self… what does it fix?
    Then replace the obsolete program… Do not keep adding to them.

    B) Do not treat every store in the chain the same & hold them to the same expectations. I 100% agree a Corp needs standards. But if there is a store in the shadow of Manhattan making over 100k a week & has a 20 thousand new faced customers pass thought there doors & a store in upstate NY is making 40k a week & services the town population of 8 thousand… We can not call that Applies to Applies It is more like Applies to Orchards. I say this because every month you ask 50 customers to grade the Store (agro the manager)…statically & geographically the Small-CVS in the Small Town USA has an extreme advantage due to every 160th transaction is being surveyed… meanwhile in City-CVS in City USA every 500th customer is being surveyed… not to mention in Small Town USA the manager & cashier went to school with the customer & in City USA the cashier may never see most of their customers twice.
    So to rap up it all up I a bow… If you put 1 apple in a juicer you are going to get apple juice… If you put an Orchard in a juicer… you break the juicer. So give out the surveys based on customers count… or do not expect consistency in you data


  2. Challenging and rewarding experience working at CVS Caremark

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health

    Pros

    Great staff who are passionate and knowledgeable about ensuring proper patient care and excellent customer service. I could see this both in the pharmacy and in the store as a whole.

    Cons

    Extremely fast-paced and often stressful environment when working in the larger, busier, and 24-hour stores.

    Advice to Management

    Hiring more staff for the overnight shifts in the pharmacy would be helpful.


There are newer employer reviews for CVS Health
There are newer employer reviews for CVS Health

See Most Recent

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