39 Employee Reviews (View Most Recent)

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Cable One is a great company with opportunity to become even better.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Phoenix, AZ
Current Employee - Anonymous Employee in Phoenix, AZ

I have been working at Cable One full-time for more than 5 years

Pros

Cable One does well in regards to actively creating products and services to keep our existing customer coming back, and entice new customers to sign up. Technology Services is a network of specialized teams that overall has a good culture, and is an environment an individual can enjoy working in. With all the new things coming down the pipe, there is never a lack of things to keep a person busy. For the most part, upper management is approachable and will take the time to talk to associates about any item, big or small. The company has started to make some more efforts to show associates they are appreciated (outside of the regular paycheck) and bring our teams closer. Projects are in motion to help bring the company up to using more advanced technology and tools, which is a positive for both customers and employees.

Cons

There is always a fine line where too much of a good thing can become a negative. While it is great that Cable One is actively creating new products and services for customers, too much change at once can create too many open projects and tasks at once. When projects are properly managed with time and resources this is not an issue, but Cable One like to push ahead and keep to tight timelines, even when it isn’t necessarily in the best interest of the project. It seems at times that all the rapid changes can contribute to communication issues between departments, from groups within the corporate office out to local offices. Overall, Technology Services at Cable One has a good culture, but there has been a little bit of a downward trend in the last few years. Fortunately, there have been some recent changes that have been occurring that seem to be the start of moving us back in the right direction, to bring the group back from being good to great. Some departments have outdated job descriptions and roles, with outdated pay scales tied to them.

Advice to ManagementAdvice

Continue to evaluate the current condition of the masses and make the appropriate changes to bring technology services back up in spirit. Happy associates will ultimately bring up the company on many fronts. Visible changes are being made now and it is greatly appreciated. Projects should be better evaluated in regards to realistic timelines, available resources, and number of open projects at one time. Our teams are talented, but many associates are involved in multiple high priority projects at the same time. Cable One should either re-prioritize to create a more realistic execution plan, or hire on more qualified associates to be able to keep up the pace of design, development, testing and deployment that is currently being practiced.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Cable One

  1. 1 person found this helpful  

    Good company, work with you

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solutions Specialist  in  Phoenix, AZ
    Former Employee - Solutions Specialist in Phoenix, AZ

    I worked at Cable One full-time for more than a year

    Pros

    Works with employees, Focus groups, accepts suggestions, treated as individual for most part. Good employees are given breaks within reason. Although I have not worked there for 4 years I assume nothing has changed with their way of doing business. Management is open to suggestions from employees, also provides good opportunities in the center for specialized duties for those that are capable and express interest. Management "listens" to employees. Seems to promote from within, at least they say they do. Equipment in good and clean working condition, nice calling floor. Tools work. Not a high paying job but paid well for what it is, answering phones.

    Cons

    Call Center. Difficult time management requirements, can be fired for being one minute late, mere half hour lunch breaks. Call center matrix where your calls are monitored and graded sometimes is arbitrary, seems no call is ever graded perfect & a one hour call can be graded less than acceptable for one tiny arbitrary problem. Almost impossible to Bizarre employees in call center floor who feel the center is their personal opportunity to express their "individuality" such as men wearing dresses, satanists who wear blood red colored contact lenses and dreadlocks, weirdos and creeps all part of the "diversity" crowd where the perverse is encouraged but where traditional persons are made to feel very uneasy. These descriptions are of real employees in the center. I'm very laid back but there's a limit to what a person can take. How can you conduct a professional meeting looking into red colored contact lenses and freaky deaky hairdos, and a man wearing a woman's dress gives the company an insincere and "party" attitude.
    It's a call center, and too many phone operators are holding on to hopes of higher level promotions. It's unlikely. More of a chance of staying a "body answering phones". In most call centers one is tied to a clock and Cable One's is no different. You can be terminated for "Time Management Issues" if late on clock 1 minute for more than 3 times a month. Only half hour for lunch. Calls always in queue and since you're tech support it's all complaints by angry customers. Emotionally draining. Techs must go by a "script" type of deal and difficult to tell a customer the truth, actually. If a tech doesn't manage to check off each "tick" of a mountain of required phrases during calls they get a sort of demerit, which sometimes can be on subjective terms. One never "wins".
    Management may benefit from looking into Work At Home for call center workers. It's' cheaper and conducive to good,calm, work environment. Look into it!

    Advice to ManagementAdvice

    Please, please enforce a dress code for Business Attire. The call center should not be a showplace for a person with a desperate need for attention to display their sexuality and preposterous and unprofessional "individuality". Enforcing a simple, acceptable businesslike dress code is not "intolerance", but professionalism. Please do not be afraid to enforce a proper working environment for fear of imagined offense. If you give an employee an inch, they will take miles and miles.

    No opinion of CEO
  2.  

    Improving, but too little - too late?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Analyst  in  Phoenix, AZ
    Current Employee - Software Analyst in Phoenix, AZ

    I have been working at Cable One full-time for more than 8 years

    Pros

    Outstanding job security in the corporate office. Senior management is approachable via their Open Door Policy. They recently dismissed a VP that was not effective at delivering positive results. One of the only companies left that supports a fully funded pension program that is sustainably managed.

    Cons

    Below median salaries, and small annual raises. They cut the 401K match down to a noncompetitive 1% of pay.

    Projects tend to be deployed before the technology or training material is available. The Operations group somehow frequently manages to dodge the responsibility for training or documentation for their projects, and place the job at the feet of the Technology teams that made their projects possible. As a result, quality Technology employees have left in droves, and there are many more waiting in the wings to get out.

    The internal website has a suggestion and ideas area that is posted to frequently by entry-level staff. There is zero executive presence or ownership. Posting an idea virtually ensures it will never be implemented. Cableone is squandering a valuable resource here.

    Advice to ManagementAdvice

    Communicate downstream with employees (not just directors/managers) about company progress, direction, and strategy more often. Bring the pay in line with competing shops, and provide a career path and training for technology employees. Overhaul the field operations side of the business, where ineffective and incompetent managers abound. Create and deliver an effective and succinct strategy, and communicate to every associate how they play a role in accomplishing Cable One's goals.

    Recommends
    Neutral Outlook
    Approves of CEO
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