Cablevision Systems

  www.cablevision.com
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295 Employee Reviews (View Most Recent)

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1 person found this helpful  

Low level job assignments for poor or as first English speaking job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customers Relations Coordinator (CRC)  in  Bronx, NY
Former Employee - Customers Relations Coordinator (CRC) in Bronx, NY

Pros

Some of training in communication, conversation and negotiation control
Communication practice

Cons

Temporary Assignments, Consultancy through a third party agencies, minimum pay ~$10/h, lack of career progression or performance recognition, very strict schedule, highest turnover

Advice to ManagementAdvice

Change the workers’ treatment; overturn the marketing and products’ strategies

Doesn't Recommend
Disapproves of CEO

Other reviews for Cablevision Systems

  1.  

    Overall better place to work with job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Architect  in  New York, NY
    Current Employee - Architect in New York, NY

    Pros

    very stable company and good job security

    Cons

    growth opportunities are seen rarely.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Good company. Terrible job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Melville, NY
    Former Employee - Customer Service Representative in Melville, NY

    Pros

    -Above average pay for field.
    -Basically free health benefits.
    -401 K contribution.
    -Overtime available.
    -Free cable, internet and phone after 3 months.
    -Good perks (discounted tickets, merchandise, etc...).
    -Nice break room.

    Cons

    -Management is very poor; they promote the wrong people who end up doing nothing more than taxing the time you spend on calls, on break, and in the bathroom (literally), and who definitely play favorites and will not help you unless they feel like it.
    -With constant equipment issues, channels missing, network errors and outages, there is zero down time. You can literally be on the phone (with only 13 seconds between calls) every minute of your shift.
    -Systems that you need to do your job are often slow, frozen, or simply "down".
    -No interaction with co-workers other than breaks, which you rarely go to on time because you're stuck on calls.
    -Training program puts you in false sense of security--teaching you things you'll never use because they're automatically done or not used anymore, and not teaching you too many things you encounter on the floor.
    -The "Help" desk is the only place to receive advice or connect an angry customer. There are SOME nice, helpful people, but for the most part they are rude and entitled, and often give incorrect or rushed information just to get you off the phone. Who you get on the phone there can make the difference between a good shift and a bad one.
    -They say the "C" in Cablevision stands for "change", and they're right. You can spend a lot of time and energy learning something, only to find out it's changed the next day. That can be very frustrating.
    -They expect Customer Service Reps to also be technicians. The term multitask doesn't come close to explaining the sheer amount of work they expect you to do in such a limited amount of time. Customer Service Reps are NOT technicians, they shouldn't be expected to be both unless they're paid double.

    Advice to ManagementAdvice

    Choose your managers and Help Desk people more wisely. Management seems to care very little about their team and to know very little about the job their team does. They feel like people who are there to watch your clock, and nothing else. The Help Desk is a great theory, but some people aren't suited for it and make employees want to call it so little that they guess and make mistakes just to avoid them. I have never felt more like JUST A NUMBER at any job as I did at Cablevision. They really do not care about you at all.

    Doesn't Recommend
    No opinion of CEO
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