Cablevision Systems

  www.cablevision.com
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Confusing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Technical Support Representative Tier II  in  Jericho, NY
Former Employee - Technical Support Representative Tier II in Jericho, NY

Pros

-none that I can think of except free coffee
-The break room has video games and nice sofa's to lounge on.

Cons

BEWARE!

This company is confusing. I was hired as Tier ll rep for Voip Telephone and Internet but by the end of the training, we were learning customer service and television repair as well. Than when we got on the floor they stressed us that we must take television repair phone calls but the training was soo limited that I had to ask help desk. When I reached help desk, they would inform me to transfer the customer to the Television/Customer service department because the Jericho dept only takes tech calls. Which is odd because we are recorded for Quality assurance and the QA analyst would mark us down for not taking the call and there after your manager would throw you under the bus and act like he told you take the call. (LIARS)

The management have little or no technical support experience, so they would not know how to respond to your questions (keep in mind we are only aloud to keep the customer on hold for 2 minutes before getting marked down). So you have to run around the call center finding the answer and no one seems to know or want to help. Managers are lounging at their desk and instead of helping or answering any of your questions, they will point towards another manager to assist and that manager would point you to some one else and so forth.This company honestly has the worse management and needs to revamp the whole call center.

This call center has alot of politics, for someone coming in new and fresh, this could be frustrating and confusing because everyone is talking sh#t about the other person, so you do not know who to trust and or listen to. Everyone is pointing blame at the other person and trying to get ahead by throwing any and everyone under the bus.

Honestly worse place I have ever worked. The people there are GRIMEY!

Advice to ManagementAdvice

Hire new Management. This way the turnover rate wont be so high.

Doesn't Recommend
Disapproves of CEO

Other reviews for Cablevision Systems

  1. 1 person found this helpful  

    Low level job assignments for poor or as first English speaking job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customers Relations Coordinator (CRC)  in  Bronx, NY
    Former Employee - Customers Relations Coordinator (CRC) in Bronx, NY

    Pros

    Some of training in communication, conversation and negotiation control
    Communication practice

    Cons

    Temporary Assignments, Consultancy through a third party agencies, minimum pay ~$10/h, lack of career progression or performance recognition, very strict schedule, highest turnover

    Advice to ManagementAdvice

    Change the workers’ treatment; overturn the marketing and products’ strategies

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Overall better place to work with job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Architect  in  New York, NY
    Current Employee - Architect in New York, NY

    Pros

    very stable company and good job security

    Cons

    growth opportunities are seen rarely.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
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