Cablevision Systems

  www.cablevision.com
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279 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

1 person found this helpful  

I was not treated as a human being, but more like a robot.

Technical Support Representative Tier II (Former Employee) Jericho, NY

ProsFriendly co-workers, benefit package once hired as perm, clean building (for call center), decent starting wage (temp-to-hire), paid training, promotions from within (after 6 months)

ConsCall Center Micro-Management
Training glosses over many issues necessary to do job
No tolerance for sick-time for unavoidable absence due to hospitalization
Temp-to-hire policy leaves you walking on eggshells
Late night shifts only for new employees
Metrics are over-emphazied (to the detriment of quality of service)

Advice to Senior ManagementSome floor supervisors in TSG (technical support group) share that they are not filled-in on much by upper management. I was terminated from my job for 'attendance' reasons following two brief unavoidable hospitalizations because of a very painful infection in my leg. I kept the company posted every day and was told that I should just bring back my documentation from the hospital. For a company that stresses "empathy' over and over during training, my termination seems somewhat inconsistent, especially because I was putting my health first. From my direct supervisor and my (temp-to-hire) staffing agency, I was told that my termination had nothing to do with performance and that it is not surprising that my assignment ended prematurely because 'this is how call centers operate". Wake up Optimum your employees are not just numbers. This is a decent paying fairly high stress job if you can get past the first 500 hours.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    could be better

    Cable Technician (Current Employee) West Nyack, NY

    I have been working at Cablevision Systems

    Pros: free cable, benefits, 401k, , medical, dental Cons: salary not as good as union competitors Advice to Senior Management: profit sharing, better pay scale and promotion scale More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    It was a great company to work for but things have dramitically changed for the worse since the COO and other key leader

    Director (Current Employee) Bethpage, NY

    I have been working at Cablevision Systems

    Pros: Good benefits Great location Interesting business issues Cons: Terrible Senior Management team Management is by "crisis", no recognition Must be on-call and ready to work 24x7x365 Lack… Advice to Senior Management: Create an independant HR department to annually interview Management employees to identify terrible senior… More

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