There are newer employer reviews for Cablevision Systems

Helpful (1)

I was not treated as a human being, but more like a robot.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Technical Support Representative Tier II in Jericho, NY
Former Employee - Technical Support Representative Tier II in Jericho, NY

I worked at Cablevision Systems

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Friendly co-workers, benefit package once hired as perm, clean building (for call center), decent starting wage (temp-to-hire), paid training, promotions from within (after 6 months)

Cons

Call Center Micro-Management
Training glosses over many issues necessary to do job
No tolerance for sick-time for unavoidable absence due to hospitalization
Temp-to-hire policy leaves you walking on eggshells
Late night shifts only for new employees
Metrics are over-emphazied (to the detriment of quality of service)

Advice to Management

Some floor supervisors in TSG (technical support group) share that they are not filled-in on much by upper management. I was terminated from my job for 'attendance' reasons following two brief unavoidable hospitalizations because of a very painful infection in my leg. I kept the company posted every day and was told that I should just bring back my documentation from the hospital. For a company that stresses "empathy' over and over during training, my termination seems somewhat inconsistent, especially because I was putting my health first. From my direct supervisor and my (temp-to-hire) staffing agency, I was told that my termination had nothing to do with performance and that it is not surprising that my assignment ended prematurely because 'this is how call centers operate". Wake up Optimum your employees are not just numbers. This is a decent paying fairly high stress job if you can get past the first 500 hours.

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  1. could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cable Technician in West Nyack, NY
    Current Employee - Cable Technician in West Nyack, NY

    I have been working at Cablevision Systems

    Disapproves of CEO
    Disapproves of CEO

    Pros

    free cable, benefits, 401k, , medical, dental

    Cons

    salary not as good as union competitors

    Advice to Management

    profit sharing, better pay scale and promotion scale

  2. Helpful (1)

    If you like to knock on strangers' doors and comfortable with building rapport that's a job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Residential Account Executive in Newark, NJ
    Former Employee - Residential Account Executive in Newark, NJ

    I worked at Cablevision Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Best benefits, Good atmosphere, opportunity to make good money if you speak Spanish.

    Cons

    Micro management, Not enough leads to work with, talking to same customers again and again.

    Advice to Management

    Need to come up with the new territory and put a limit on number of sales peoples, because when you flood the floor with salespeople and not having enough leads, they will definitely suffer.

There are newer employer reviews for Cablevision Systems

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