There are newer employer reviews for Cablevision Systems

Helpful (1)

Wonderful experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Bronx, NY
Former Employee - Customer Service Representative in Bronx, NY

I worked at Cablevision Systems full-time (more than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Great benefits, understanding human resources, good schedule, and great support system from management team.

Cons

high call volume and seating is first come first serve on the call center floor.

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  1. Helpful (1)

    Hit and Miss at Cablevision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bethpage, NY
    Former Employee - Anonymous Employee in Bethpage, NY

    I worked at Cablevision Systems full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and a chance at always upgrading your skills. They have a tight knit team once you get in with the right people. I honestly feel that most of the team I worked with were trying to be helpful.
    all of the benefits of working with a large company.

    Cons

    Your just a number. If you work for a small department and have a good realation with your boss you may love it. I however worked in a large dept and felt like I was just another number out of the 16,000
    others. They have quota's on solving tickets. They are numbers focused instead of quality focused.
    large numbers of consultants who may be gone in a day or so. You have to really chase down people to find out answers that should be given to you to do your job.

    Advice to Management

    Have a formal training and intro program so you don't spend weeks in just getting passwords and a layout of the network.

  2. Retention Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Piscataway, NJ
    Former Employee - Retention Representative in Piscataway, NJ

    I worked at Cablevision Systems full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lots of money to be made as expected in many sales job. Free cable, internet and phone. Including all the premium channels. Top performers get a free weekend trip annually to some exotic location.

    Cons

    Very hostile place to work. Certain supervisors would throw you under the bus to save face, immediate mangement most time have no ideas to solve problems because they are not smart.

    Advice to Management

    Hire some real smart MBA graduates and not your families, friends and cronies if you want yourbusiness to survive. Verizon is always on the attack!

There are newer employer reviews for Cablevision Systems

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