There are newer employer reviews for Cablevision Systems

 

Director

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Tech Support in Bethpage, NY
Current Employee - Tech Support in Bethpage, NY

I have been working at Cablevision Systems full-time (more than an year)

Pros

Great work environment Great benefits. 401K.

Cons

none that I can think of

Recommends
Positive Outlook
Approves of CEO

316 Other Employee Reviews for Cablevision Systems (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Stay Far Far Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Former Employee - Inside Sales Representative in Piscataway, NJ

    I worked at Cablevision Systems full-time (less than an year)

    Pros

    Decent Health Insurance, but nothing outstanding.

    Cons

    -They take the "Call Center" concept to the extreme. You are virtually chained to your desk. One bathroom break in the morning, one in the afternoon.
    -Outdated Sales Windows system with literally 100's of check boxes that apply to different regions and programs that are almost impossible to keep track of. If you check the wrong boxes you can easily spend 45minutes trying to fix it while the customer gets frustrated.
    -Most calls come from Brooklyn and The Bronx; customers with poor credit call over and over again hoping to find someone who will sign them up (even though it can't physically be done). Many customers are immigrants who you just can't understand.
    -If you do give a customer the wrong program you get a nasty email in big red print overnight and you have to call the customer and tell them they can't have the program; incredibly unprofessional.
    -Pay is $12.00 and hour and the so called "commission" is really a discretionary bonus.
    -They have about 150 Call Center Agents in Piscataway and replace about 10 a month -very few people want to stay and take the abuse.
    -Worst of all they try to "trick" potential subscribers into buying what they don't want. They do this by summarizing their order REALLY fast and saying under their breath, "you wanted 6 DVR's and The -Gold Package" regardless of what the customer asks for. I'm surprised the FCC hasn't investigated this scam.
    -Like I said Said Far Far Away.

    Advice to ManagementAdvice

    Take ethics classes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Bethpage, NY
    Current Employee - Human Resources in Bethpage, NY

    I have been working at Cablevision Systems full-time (less than an year)

    Pros

    Really care about their staff and customers

    Cons

    None that I can think of yet

    Advice to ManagementAdvice

    Keep on the path you're on

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Cablevision Systems

Work at Cablevision Systems? Share Your Experiences

Cablevision Systems

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.