Cablevision Systems

  www.cablevision.com
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279 Employee Reviews (View Most Recent)

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2 people found this helpful  

Stay Far Far Away!

Inside Sales Representative (Former Employee) Piscataway, NJ

ProsDecent Health Insurance, but nothing outstanding.

Cons-They take the "Call Center" concept to the extreme. You are virtually chained to your desk. One bathroom break in the morning, one in the afternoon.
-Outdated Sales Windows system with literally 100's of check boxes that apply to different regions and programs that are almost impossible to keep track of. If you check the wrong boxes you can easily spend 45minutes trying to fix it while the customer gets frustrated.
-Most calls come from Brooklyn and The Bronx; customers with poor credit call over and over again hoping to find someone who will sign them up (even though it can't physically be done). Many customers are immigrants who you just can't understand.
-If you do give a customer the wrong program you get a nasty email in big red print overnight and you have to call the customer and tell them they can't have the program; incredibly unprofessional.
-Pay is $12.00 and hour and the so called "commission" is really a discretionary bonus.
-They have about 150 Call Center Agents in Piscataway and replace about 10 a month -very few people want to stay and take the abuse.
-Worst of all they try to "trick" potential subscribers into buying what they don't want. They do this by summarizing their order REALLY fast and saying under their breath, "you wanted 6 DVR's and The -Gold Package" regardless of what the customer asks for. I'm surprised the FCC hasn't investigated this scam.
-Like I said Said Far Far Away.

Advice to Senior ManagementTake ethics classes.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work

    Human Resources (Current Employee) Bethpage, NY

    I have been working at Cablevision Systems full-time for less than a year

    Pros: Really care about their staff and customers Cons: None that I can think of yet Advice to Senior Management: Keep on the path you're on Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Cablevision is a great place to work - interesting project, people and a great environment.

    Manager (Current Employee) Bethpage, NY

    I have been working at Cablevision Systems full-time for more than a year

    Pros: A terrific work enviornment with interesting projects. Very fast paced with little to no down-time which is great! Very… Cons: Very fast paced so at times you don't have the time necessary to explore alternative approaches. This requires ongoing compromise but such… Advice to Senior Management: I'm really impressed with my direct management team and the… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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