California Pizza Kitchen

  www.cpk.com
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159 Employee Reviews (View Most Recent)

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When you have poor management, it will affect every aspect of your working experience

Server (Former Employee) Lyndhurst, OH

ProsFor the most part all the servers are really friendly and helpful. A team work environment is promoted, but not always followed. As long as you follow the "sequence of service" and are attentive to your "guests" you should do well. The guests are the best part, getting to interact with complete strangers was always an interesting experience. The wait staff for the most part are a great bunch too, as well as the back of the house (cooking staff).

ConsIf you have poor management, forget about any type of consistency in your work schedule or ability to actually give quality service to your guests. Because of poor scheduling and managements' inability to assess demand from week to week, be prepared to be "cut" too early on a lunch shift, or on the flip-side being understaffed with the cooks during lunch or dinner. Turnover here is very high in the servers, the cook staff, and even management when i was working. Don't expect the managers to honor schedule changes or days you request off even months in advance. You are viewed as a sales person and are "encouraged" through weekly reports of your performance to sell people food. The reports are garbage and are simply dependent on the sections you serve and the days/nights and shifts you work, every server would know that. Also, you tip out the bar, busser, and food-runner (if there is one). These tip-outs are based on a percentage of your sales, and non-negotiable. I think combined it was approximately 5% or so, which if you're making 20% on average per table (pretty high), you're only walking away with 15%, do the math.

Advice to Senior ManagementIf you haven't fired the general manager at this store you need to. Management and leadership at this store were not synonymous and this needs to be understood. It has been demonstrated that there are many qualified and capable managers who are respectful, kind, helpful, and effective communicators - too bad they were temporary from the other CPK stores. Try getting feedback from your staff and communicating effectively about problems and potential solutions and there would be less issues.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    Great place to work, fun environment, great co-workers, plentiful management interaction and encouragement.

    Anonymous Employee (Former Employee) Dallas, TX

    I worked at California Pizza Kitchen


    Pros: the staff is great, the food is very popular and delicious, management is very understanding of needing time off, management is involved certain… Cons: hourly pay isnt great, but tips are usually 20%, sometimes… Advice to Senior Management: keep up the encouragement and the fun resteraunt culture. Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It's a great place to work, very reliable and orderly, I feel as though the team really works for each other.

    Server (Current Employee) Portland, OR

    I have been working at California Pizza Kitchen


    Pros: Benefits, friendly management, corporate structure makes it very organized and easy to do job because there is a team behind it, making sure there is… Cons: When business is slow, it's hard to make money. But CPK is a relatively… Advice to Senior Management: Sometimes the best way to see how servers are doing is to… Yes, I would recommend this company to a friend More
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