Canon Business Solutions

  solutions.canon.com
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143 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

2 people found this helpful  

The company just couldn't ever get out of second gear

Anonymous Employee (Former Employee)

ProsGood people that were really trying to make a difference to help make the company successful. Good opportunity to move in your career if you were willing to move to or were already in one of the major cities

ConsThey wasted time following a process. They never seemed to want to be flexible. I saw dozens of good quality people leave. The direction I was told the company was going to be following never came to a realization. Very poor salary increases. Forgot who the customer was and lost business to the competition over and over again. Difficult to sell against businesses that were selling the same products and services and had flexibility to work with the customer requirements.

Advice to Senior ManagementYou need to implement some sort of employee satisfaction survey to get to the bottom the problems. Many are upset and just stay and do what they can to keep from leaving or being let go. You have to look seriously at the salary increases that are handed out. They review process needs to be completely overhauled. Stop being so entrenched in process that you forget what the customer wants and how to quickly resolve issues they have.
Your going to have to convince many people that what they are doing matters. Many only believe that if the numbers in Japan match or exceed expectations, that's all that matters. Does what I do here, at my job really mean anything?

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Confusing

    Anonymous Employee (Current Employee)

    I have been working at Canon Business Solutions full-time for more than 3 years

    Pros: Its a job, not a career. They provide you with the money… Cons: Management on top of management. I takes long to solve a simple problem because the employee have to relate the issue… Advice to Senior Management: keep employees happy, and they will work for you. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Major Account Executive

    Major Account Executive (Former Employee) Gardena, CA

    I worked at Canon Business Solutions full-time for more than a year

    Pros: Great Title at a well respected company. Cons: Extremely convaluted workflow for processing orders. Very low base pay. Many hidden charge back mechanisms… More

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