Capella Hotels and Resorts

  www.capellahotels.com
Work in HR? Unlock Free Profile

5 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

A young company run by old white men

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Manager  in  New York, NY
Current Employee - Sales Manager in New York, NY

Pros

Capella Hotels & Resorts provides tremendous insight into the old-world values of Ritz Carlton. The service culture and company mission statement are largely borrowed from the Ritz Carlton company's heyday before the Marriott takeover. The company supports front-line employees on the operations side and empowers them to serve with competitive (keep out the union!) wages and a "customer-comes-first" culture.

Cons

Upper management displays a strange mixture of naivete and arrogance. Sub-par salesperson compensation and micro-management due to inflated expectations = low sales performance and high turnover.

On the sales and marketing side, the company doesn't seem to understand how to build a brand in today's saturated marketplace. Management approaches sales as "service", with the attitude that a place within their ranks should Trump (no reference intended to the highly successful competing hotel brand) any need for competitive wages or a sense of dignity in one's work.

Advice to ManagementAdvice

Take a realistic look at the New York marketplace. Invest in systems, strategies and people to reach your lofty revenue goals. A loose connection to the Ritz Carlton brand is not enough to support rates that compete with the quintessential luxury brand that is Ritz Carton.

Doesn't Recommend

Other reviews for Capella Hotels and Resorts

  1.  

    Overall my experience was positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Sales and Marketing  in  Jimbaran (Indonesia)
    Former Employee - Director of Sales and Marketing in Jimbaran (Indonesia)

    Pros

    Senior management have excellent honour and integrity. The Cannon is energized in everybody's activities and is very relevant to today's hotel industry.

    Cons

    The company is small and needs to grow to provide more career opportunities for its employees.

    Advice to ManagementAdvice

    Re-hire star performers, that have departed due to lack of opportunities, (as the firm is still small), as the firm grows as a priority.

    Doesn't Recommend
    Positive Outlook
  2. 1 person found this helpful  

    The Hotel at Auburn University is a great place to learn from experts in the industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Auburn, AL
    Former Employee - Front Desk Agent in Auburn, AL

    Pros

    Great training facility, range of experience in staff, luxury experience, supportive departments, upper management listens to all employees, appreciation for work, line-ups before every shift

    Cons

    Long hours during football season, short staffed for clean up during banquets, miscommunication on occasion with front desk and sales team, lots of meetings

    Advice to ManagementAdvice

    Thank you for listening to entry level employees, continue line-ups and appreciation of employees. Great job!

    Recommends
    Positive Outlook
There are newer employer reviews for Capella Hotels and Resorts.

Worked for Capella Hotels and Resorts? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.