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Service Desk Analysis - be wary of every move you make

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Service Desk Analyst in Weybridge, England (UK)
Former Employee - Service Desk Analyst in Weybridge, England (UK)

I worked at Capita full-time (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

The benefit of working at Capita for me was to learn what and how a call center agents handle our requests, complaints, enquire and advise. As I got to work for a big company like Capita, reasonable pay

Cons

Lack of training, no progression, no management support

Advice to Management

provide some training, progression and a little respect

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  1. Great for career opportunities - communication not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle, England (UK)
    Current Employee - Anonymous Employee in Newcastle, England (UK)

    I have been working at Capita full-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    - very good at investing in staff training wise - keen to see people progress - good work/life balance, plenty of activities and Summer/Winter events organised - senior management are very approachable - encouraged to give ideas on how to improve client relationships and business in general

    Cons

    - long working hours and fairly stressful - communication between the top senior managers isn't great - can definitely be improved - not much feedback to staff on what goes on or is discussed (regarding work) between senior managers - salary not that great compared to other companies

    Advice to Management

    Communicate more with all staff and don't keep them in the dark with issues etc


  2. Helpful (1)

    Nasty bullying culture. Underinvest in systems and staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Leeds, England (UK)
    Former Employee - Senior Project Manager in Leeds, England (UK)

    I worked at Capita full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Colleagues pleasant to work with. If you can take being shouted at then I suppose there are good opportunities for advancement as staff turnover is stratospheric

    Cons

    There's a nasty bullying culture that comes right down from the top. I have sat in meetings where senior managers have been shouted at. This has resulted in a staff turnover of over 60% in the IT department in the year I was there. They also underinvest in their systems (how they manage to keep their FCA approval I'll never know) so they fail a lot and there is continual pressure to fire-fight.

    Advice to Management

    The Directors responsible (it is well known at corporate level who they are) should be sacked.


There are newer employer reviews for Capita
There are newer employer reviews for Capita

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