Capital Group

  www.thecapitalgroup.com
  www.thecapitalgroup.com
There are newer employer reviews for Capital Group

 

Cap Group-Still a Great Place To Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Associate in Phoenix, AZ
Current Employee - Senior Associate in Phoenix, AZ

I have been working at Capital Group

Pros

Although this company is currently going through layoffs (only the second time in Capital Group history), they are by far a great company to work for. How many other companies have a retirement plan for you, and put in 15% of what you make annually. How many companies pay for your college? How many "Call Centers" dont care if you took 70 calls or 20, as long as in the end, your customer was provided with the best customer service, and walked away with no questions left unanswered. Capital Group is a wonderful place to work.

Cons

Feedback is a little over the top. Don't get me wrong, I think its a great things, and we can catch a lot of errors, however, it seems to be the negative feedback that you hear about the most. Its very rare that your TM says "Hey, I listened to a few of your calls today, great job" Or "I checked a few of the items you worked on today, no errors, great job" Most of the time, you only hear the negative. But, as I have learned. If you dont hear anything, you must be doing a great job!

Advice to ManagementAdvice

Stay in the know. You have plenty of disgruntled employees right now. Find out who they are and play nice. We know that you dont have all the answers, some people just dont understand that, or believe that. Remember to praise your associates and pass that down to the TMs as well. That can make a huge difference in the outcome of that associates work, and their attitude.

Recommends
No opinion of CEO

378 Other Employee Reviews for Capital Group (View Most Recent)

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  1.  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Capital Group

    Pros

    Opportunity for advancement, ability to follow through on good ideas, and bonuses

    Cons

    Large company - slow to move sometimes

    Advice to ManagementAdvice

    Continue to consider how your decisions will impact associates

    Recommends
    No opinion of CEO
  2.  

    Still a great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Capital Group

    Pros

    Employee loyalty is phenomenal.
    The opportunities to question senior management are certainly there.
    Work environment is friendly and encourages creativity.
    Feeling a part of a creative process.

    Cons

    Affecting change can be difficult.
    Performance reviews are not very transparent.
    Clarity of work process is not sufficient.
    Future direction lacks clarity.

    Advice to ManagementAdvice

    Be clear about where you envision this company in the longer (5 years+) run
    Be more rigorous about accountability
    Empower employees to understand top-down effect of their actions

    Recommends
    Approves of CEO
There are newer employer reviews for Capital Group

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