Capital One

www.capitalone.com
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There are newer employer reviews for Capital One

2 people found this helpful  

Has gotten too bureaucratic and too collaborative in recent years

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Analyst in Plano, TX
Current Employee - Business Analyst in Plano, TX

I have been working at Capital One full-time (more than 5 years)

Pros

Great work environment and perks. Good benefits and pay. Genuinely "nice" company culture. Decisions are backed up by data rather than just being the "highest paid person's opinion."

Cons

The culture has swung toward being too collaborative and committees and group meetings are way overused now. When I started, you could come up with a good idea, run it by two levels of management and then at least get it tested on a small group of customers. Now I have to go to my manager, all of his peers, several other department's managers, a steering committee, (at least) two "project prioritization" groups because none of them alone are allowed to sign off on anything. Implementing good ideas can take 6-18 months over all.

And the "cross calibration" system the company uses to hand out promotions and bonuses has completely devolved into a political bargaining exercise between managers.

Advice to ManagementAdvice

Streamline, streamline, streamline. Deputize more people (even just the mid-level executives!) to make decisions. And fix the politics of cross calibration.

Doesn't Recommend
Negative Outlook
Approves of CEO

1778 Other Employee Reviews for Capital One (View Most Recent)

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  1. 1 person found this helpful  

    I wish they did better with transitioning from HSBC!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Las Vegas, NV
    Current Employee - Collector in Las Vegas, NV

    I have been working at Capital One full-time (less than a year)

    Pros

    Co-workers and when the outbound calls start to slow down

    Cons

    bonus pay out and hours could always be better in stead of making us work 3x 7.7 hour days and 1 10 hour day and 9 hour day on the weekends

    Advice to ManagementAdvice

    do better by your employees

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Horrible Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HVS Agent in Richmond, VA
    Current Employee - HVS Agent in Richmond, VA

    I have been working at Capital One part-time (less than a year)

    Pros

    great benefits, great pay for part time

    Cons

    horrible training... seemed like they didn't know what they are doing...

    Advice to ManagementAdvice

    need better training and communication... be a little bit more on flexibility with attendance when you have people traveling a couple hours away

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Capital One

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