There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Can be a GREAT place to work!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Principal Associate in Plano, TX
Current Employee - Principal Associate in Plano, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at Capital One full-time (More than a year)

Pros

Opportunities to network across financial services divisions, positive environment for collaboration, focus is on hiring top talent, and a wide array of special events to spotlight the employee.

Cons

Focus is on too many projects. Each division has their goals to achieve, which requires cross functional teams. The result is managers are mired in too many meetings and the time it takes to complete is lengthy. Most projects take 8 to 12 months to complete because of all the levels to approve and committees that need to review. The focus is on top talent, but there are some employees that have come on board from acquisitions and have their heels dug in on how processes should be even though they are outdated compared to the marketplace. The recognition program is focused mainly on front line staff, leaving out the mid level managers who feel sandwiched between some employees who feel entitled to be recognized and their manager who continue to push down on mid level managers for recognizing staff without giving them recognition.

Advice to Management

Don't be afraid to get in the weeds and understand the process flows, which benefits overall appreciation at every level.

Other Employee Reviews for Capital One

  1. Great place to work with top tier talent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in McLean, VA
    Current Employee - Senior Manager in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Great, intelligent, motivated employees. Compelling and impactful work. Extremely strong developmentally based culture. Little internal politics (but there is some).

    Cons

    At times self select to work long hours -- management chain will stay on sidelines while it occurs. At times can feel cyclic within staff functions. Upper management's concept of easy versus difficult in relation to other tasks is at time non-existent.

    Advice to Management

    Strongly push the legacy culture into new acquisitions sooner then later. Empower HR to better integrate acquisitions and push retention decision points closer to the legal day one time period, versus dragging it on.


  2. Helpful (1)

    upper Management did not have a clue about Banking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in New York, NY
    Former Employee - Branch Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Having nice customers, that understand the changes are not the banking floor staff

    Cons

    The sales program is not the correct way to gain happy customer, pushing productions on customers, and if the staff doesn't meet high goal that are set they are put on warning.

    Advice to Management

    To listen to people that have been in Banking for a long time, it not all about the number, Customer service should be first.


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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