There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (1)

upper Management did not have a clue about Banking

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Branch Manager in New York, NY
Former Employee - Branch Manager in New York, NY

I worked at Capital One full-time (More than 10 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Having nice customers, that understand the changes are not the banking floor staff

Cons

The sales program is not the correct way to gain happy customer, pushing productions on customers, and if the staff doesn't meet high goal that are set they are put on warning.

Advice to Management

To listen to people that have been in Banking for a long time, it not all about the number, Customer service should be first.

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  1. Helpful (1)

    Making referrals is a must!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in New York, NY
    Current Employee - Teller in New York, NY

    I have been working at Capital One part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    If you lke customer service, this is the right job! You get 4 weeks of PTO on starting with the company. Great incentives!

    Cons

    If you dont have a good team, it will be tough! Team work is a must! Sometimes you will need to motivate your peers!

    Advice to Management

    Promote those who show promise instead of hiring from the outside!


  2. Helpful (3)

    Experience at Capital One can be valuable, but highly dependent on your background

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Richmond, VA
    Former Employee - Senior Analyst in Richmond, VA

    I worked at Capital One full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    There are some very talented people to work with, and great skills to learn

    Good company values, although the competency model needs reviewing.

    Cons

    Good ol' boy network. Lack of diversity at Capital One is very apparent. And as rightfully pointed out by another reviewer, diversity goes beyond ethnicity.

    Most people working here are smart, but not "elite".

    Advice to Management

    Promote people based on their qualifications, not on whether they share the same football team, geographic and/or ethnic background as you.


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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