There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (1)

upper Management did not have a clue about Banking

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Branch Manager in New York, NY
Former Employee - Branch Manager in New York, NY

I worked at Capital One full-time (More than 10 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Having nice customers, that understand the changes are not the banking floor staff

Cons

The sales program is not the correct way to gain happy customer, pushing productions on customers, and if the staff doesn't meet high goal that are set they are put on warning.

Advice to Management

To listen to people that have been in Banking for a long time, it not all about the number, Customer service should be first.

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  1. Great place to work if you can keep your senses..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dallas, TX
    Current Employee - Senior Manager in Dallas, TX

    I have been working at Capital One full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Top notch talent sourced from the best colleges and industries. Very open culture - individual opinion matters and not very hierarchical when it comes to sharing feedback/ideas on projects. Very results focus.

    Cons

    Constantly changing agenda/strategy. You will be unique if you have the same manager for more than 6 months. Re-organizations are very common.

    Advice to Management

    Stabilize and execute..

  2. Helpful (4)

    It's high school all over again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Associate in Richmond, VA
    Former Employee - Principal Associate in Richmond, VA

    I worked at Capital One full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    People are great, salary & benefits good. Telecommute/flex time a big plus. Great campus, lots of freedom.

    Cons

    Performance Management is a disgrace. Promotions based on popularity and how good your manager is at presenting you in discussions. Decisions already made in advance of "360 feedback".

    Very political. Pretty young college girls do well and move up, but veterans suffer. Lots of cliques.I did upper-level work for 3 years and never got the offical promotion (or pay).

    Much talk about "open culture" and diversity of thought -- but be vocally opposed to something and you're banished from the kingdom.

    Advice to Management

    Don't play with your people. Get rid of the politics. You have so many talented, smart people there -- stop screwing with them. Oh, and watchdog your ethics too.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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