There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Working at Capital One has been rewarding, flexible & free-spirited..

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Principal Associate in Richmond, VA
Current Employee - Principal Associate in Richmond, VA

I have been working at Capital One full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

My manager and team has allowed me to work autonomously while continuing to foster a collaborative work environment. The worklife balance at this company is amazing - working from home is more of a norm than any other employer I've worked for. There are 2 values at Capital One - Excellence & Do the Right Thing. It's doesn't get much better than that, wouldn't you say?!

Cons

So far, I haven't experienced many cons with working at Capital One. So far, things have been extremely accommodating for me. Maybe I can report back on this later during my 1 year anniversary :)

Advice to Management

Continue to reward & recognize your team members for their efforts & results throughout the year.

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  1. Helpful (2)

    Customer Service Associate II, Work-at-Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Richmond, VA
    Former Employee - Customer Service Associate in Richmond, VA

    I worked at Capital One part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best part of the job was working from home and not having to commute on a daily basis.

    Cons

    The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

    Advice to Management

    Streamline the training program to ensure that presentation methods and material are consistent with the actual work tasks. Deviations should be allowed during client servicing as long as complete information is given.

  2. Helpful (1)

    Making referrals is a must!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in New York, NY
    Current Employee - Teller in New York, NY

    I have been working at Capital One part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    If you lke customer service, this is the right job! You get 4 weeks of PTO on starting with the company. Great incentives!

    Cons

    If you dont have a good team, it will be tough! Team work is a must! Sometimes you will need to motivate your peers!

    Advice to Management

    Promote those who show promise instead of hiring from the outside!

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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