There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (1)

Too much work, not enough pay, and little opportunity to advance

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Coordinator in Richmond, VA
Current Employee - Senior Coordinator in Richmond, VA

I have been working at Capital One full-time (More than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Nice facilities, good people overall, benefits from day 1, and the vacation time is better than most.

Cons

Salary is very low considering the amount of work required. Work/life balance is often talked out, but nearly impossible to put into practice. Bonuses and promotions are awarded based on being a favorite of leadership rather than education, experience, or performance. The most vocal get rewarded regardless of actual performance.

Advice to Management

Leadership should pay more attention to performance and make more of an effort to be fair and unbiased.

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  1. Helpful (2)

    Customer Service Associate II, Work-at-Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Richmond, VA
    Former Employee - Customer Service Associate in Richmond, VA

    I worked at Capital One part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best part of the job was working from home and not having to commute on a daily basis.

    Cons

    The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

    Advice to Management

    Streamline the training program to ensure that presentation methods and material are consistent with the actual work tasks. Deviations should be allowed during client servicing as long as complete information is given.


  2. Great place to work if you can keep your senses..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Dallas, TX
    Current Employee - Senior Manager in Dallas, TX

    I have been working at Capital One full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Top notch talent sourced from the best colleges and industries. Very open culture - individual opinion matters and not very hierarchical when it comes to sharing feedback/ideas on projects. Very results focus.

    Cons

    Constantly changing agenda/strategy. You will be unique if you have the same manager for more than 6 months. Re-organizations are very common.

    Advice to Management

    Stabilize and execute..


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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