There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

Great place to work, not to get paid

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Plano, TX
Current Employee - Anonymous Employee in Plano, TX

I have been working at Capital One full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

- Entrepreneurial spirit
- Great access to senior leadership
- Company philosophy is to be the best not the biggest
- Spends more money on employees than most other companies

Cons

- You can get paid more somewhere else
- Can be to analytical at times
- Can be really cheap in certain areas

Advice to Management

Spend more on HR, training and IT

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (1)

    Too much work, not enough pay, and little opportunity to advance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Coordinator in Richmond, VA
    Current Employee - Senior Coordinator in Richmond, VA

    I have been working at Capital One full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice facilities, good people overall, benefits from day 1, and the vacation time is better than most.

    Cons

    Salary is very low considering the amount of work required. Work/life balance is often talked out, but nearly impossible to put into practice. Bonuses and promotions are awarded based on being a favorite of leadership rather than education, experience, or performance. The most vocal get rewarded regardless of actual performance.

    Advice to Management

    Leadership should pay more attention to performance and make more of an effort to be fair and unbiased.


  2. Helpful (2)

    Customer Service Associate II, Work-at-Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Richmond, VA
    Former Employee - Customer Service Associate in Richmond, VA

    I worked at Capital One part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best part of the job was working from home and not having to commute on a daily basis.

    Cons

    The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

    Advice to Management

    Streamline the training program to ensure that presentation methods and material are consistent with the actual work tasks. Deviations should be allowed during client servicing as long as complete information is given.


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

Work at Capital One? Share Your Experiences

Capital One

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.