Capital One

www.capitalone.com
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4 people found this helpful  

Mismanaged

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Associate in McLean, VA
Current Employee - Associate in McLean, VA

I have been working at Capital One full-time (more than a year)

Pros

Fast paced, challenging work environment with intelligent coworkers. Flexible schedules; pay and benefits are slightly above average.

Cons

Rapid change can be an interesting challenge but when change seems to occur every second of the day, it creates massive inefficiencies and frustrations at work. Work has become even more bureaucratic over the years and there are way too many cooks in the kitchen, trying to take ownership of everything. Capital One is a meeting culture, again, leading to many hours each day that are completely wasted. The collaborative environment is only good if you are an extreme extrovert, otherwise this is not the place for you as you will find yourself on the road with coworkers for hours on end, commuting from Richmond to Mclean, to the airport, business trips, etc all together.
At the very top, Capital One is mismanaged. It can take several months or longer to roll out a new process while employees struggle to follow whatever the 'current' process may be on any given day. I have worked in the headquarters for 2 years now and have only seen execs roaming the halls a handful of times. You never hear direction come from the horses mouth, instead it comes from 5 levels below senior management at which point the message has more than likely become misconstrued and miscommunicated.

Many wasted hours are spent on performance management which, as in most places, is a joke and unfortunately comes down to who you know/ who likes you. The "diverse" and "open" culture that Capital One raves about on daily basis don't seem to apply to the average person. Joe Schmo will never fit in at Capital One. You must come to work each day with a crazy frat boy-like story in order to fit in with the culture here. Good luck to those who don't!

Advice to ManagementAdvice

Time to clean house.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1778 Other Employee Reviews for Capital One (View Most Recent)

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  1. 2 people found this helpful  

    Not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Laurel, MD
    Current Employee - Senior Customer Service Representative in Laurel, MD

    I have been working at Capital One full-time

    Pros

    short commute from home, some of my co-workers, benefits start day one, free banking, a lot of overtime opportunities, free hot cocoa-tea-coffee, cafeteria on site

    Cons

    starting salary is really really low for a Sr. CSR ($27,500), building is subpar compared to other call centers, management doesn't help out by getting on the phones when it gets real busy, Adherence expectations are ridiculous (ie: lunch is scheduled for 12pm and you get stuck on a call until 12:15, your 30 minute lunch is cut down to 15 minutes otherwise you're out of compliance and you won't make your much needed bonus), they boast about addt'l training but there is no time scheduled off the phones for you to complete them.

    Advice to ManagementAdvice

    Make training longer than 4 weeks. Stop pacifying us with snacks, put that money towards our paychecks.

    No opinion of CEO
  2. 1 person found this helpful  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Fairfax, VA
    Former Employee - Bank Teller in Fairfax, VA

    I worked at Capital One part-time (more than a year)

    Pros

    Tuition Assistance, Learning Experience, Opportunities for transitioning to other financial institutions, great for students and part-time.

    Cons

    Lack of a flexible schedule, and limited to zero opportunities for growth. I was working at a branch near headquarters and studying at a nearby institution, and opportunities from transitioning from the branch to a department at HQ was nearly impossible. They have a very elitist mentality at HQ and many of their entry level positions recruit only at Ivy League to Top 20 schools.

    Advice to ManagementAdvice

    Increase opportunities for students working as tellers to gain entry level positions within capital one.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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