Capital One

www.capitalone.com
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There are newer employer reviews for Capital One

2 people found this helpful  

Talks the "talk" but doesn't necessarily walk the "walk"

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Systems Analyst in Plano, TX
Current Employee - Business Systems Analyst in Plano, TX

I have been working at Capital One full-time (more than a year)

Pros

- Benefits (3 weeks PTO, sick days don't count, health, dental, vision, FSA matching...)
- Work / Life Balance
- Employee appreciation (Fun days, spring flings, etc...)
- Training
- Vision

Cons

The company puts a lot of effort into hiring the "best" and "brightest"... until there is a shortage of employees at which point many of the elements designed to screen the "less desirable" people are often thrown out the window. This is a non issue most of the time, but the company's year end review process is such that people above, below, and at your level have a say and can impact your year end rating. So if politics isn't your game then this may not be the company for you.

Advice to ManagementAdvice

- Listen to your employees.
- Don't fall victim to the latest buzz words
- Understand a process before asking to implement it

Doesn't Recommend
Neutral Outlook
Approves of CEO

1763 Other Employee Reviews for Capital One (View Most Recent)

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  1. 3 people found this helpful  

    Typical large company of tip-toe dancing politics and lack of diversity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banking in Richmond, VA
    Former Employee - Banking in Richmond, VA

    I worked at Capital One full-time (more than 3 years)

    Pros

    Interaction will co-workers was enjoyable. Overall opportunities available across credit card and banking divisions are adequate.

    Cons

    Lack of diversity. Typical brown-nosing necessary to be seen as a good worker. Unfortunately, working relationships were built on physical similarities and were often used in justification of an employee being a good fit.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Job Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customr Service Representative in Laurel, MD
    Former Employee - Senior Customr Service Representative in Laurel, MD

    I worked at Capital One full-time (less than a year)

    Pros

    The interview process is short and sweet. After filling out the application, the process is very efficient.

    Cons

    After obtaining the job, there is no job security. They give you four-five days in the call center - GCS to learn over 8 systems. They do not provide the appropriate training to maintain the scores necessary to keep the job. Capital One sets employees up to fail because they do not allow time for training of the systems available for use.

    Advice to ManagementAdvice

    My advice to upper management is to train in the book for at least four weeks, including training on the several systems necessary to be successful, train on the floor for at least four weeks, so the new hires are able to grasp the information as well as the systems. Capital One sets everyone up to fail. This should be looked at immediately.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Capital One

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