There are newer employer reviews for Capital One

1 person found this helpful

Ernest effort in pursuit of excellence in customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Portland, OR
Current Employee - Customer Service Representative in Portland, OR

I have been working at Capital One full-time (more than a year)

Pros

*All decisions are weighed against the company mission to do the right thing. Like the Golden Rule, it may create complications, it is also fundamentally clear, simple, direct and self-evident in problem-solving.
*The guiding cultural principal of PWE, Positive Workplace Environment (which I like to call Pweh, in honor of Mel Brooks), actually works at Capital One - discouraging gossip, and bullying, and all the petty little squabbles that undermine team-building.

Cons

Compensation and benefits are stable and reliable -- but only slightly above average. In the pursuit of excellence, compensation should more accurately reflect the excellence we seek.

Advice to ManagementAdvice

There's a great deal of appreciation for a job well done, outstanding performance, and meeting metrics -- and that's great

Recommends
Positive Outlook
Approves of CEO
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  1. Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker in Melville, NY
    Former Employee - Banker in Melville, NY

    I worked at Capital One full-time (more than 3 years)

    Pros

    Great benefits, competitive pay, and excellent opportunities for career advancement. If you enjoy banking and interacting with customers this is a great job for you.

    Cons

    Poor management and bureaucratic elements abound. Although management may be lacking, they generally leave you to your own devices if you stay off the radar and do your work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Capital One seems to value its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator in Rolling Meadows, IL
    Current Employee - Customer Service Coordinator in Rolling Meadows, IL

    I have been working at Capital One full-time (more than 5 years)

    Pros

    Capital One fosters a relaxed working environment and Capital One University promotes continuing education for career growth.

    Cons

    For me its the location

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Capital One

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