There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (1)

Ernest effort in pursuit of excellence in customer service

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Portland, OR
Current Employee - Customer Service Representative in Portland, OR

I have been working at Capital One full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

*All decisions are weighed against the company mission to do the right thing. Like the Golden Rule, it may create complications, it is also fundamentally clear, simple, direct and self-evident in problem-solving. *The guiding cultural principal of PWE, Positive Workplace Environment (which I like to call Pweh, in honor of Mel Brooks), actually works at Capital One - discouraging gossip, and bullying, and all the petty little squabbles that undermine team-building.

Cons

Compensation and benefits are stable and reliable -- but only slightly above average. In the pursuit of excellence, compensation should more accurately reflect the excellence we seek.

Advice to Management

There's a great deal of appreciation for a job well done, outstanding performance, and meeting metrics -- and that's great

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  1. Helpful (4)

    Open culture mentality is a farce, political

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at Capital One full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent benefits, insurance plan is through Aetna, 401k with matching, paid federal/bank holidays 20-25 vacation days and sick time is at your will (meaning it is paid and unlimited for exempt). Ability to work remotely HOWEVER it is at the discretion of your supervisor and many do not allow or encourage it. Most departments have a good work/life balance. Pay is ok, merit increases and bonus potential

    Cons

    The culture is very political and all about how well you play the game. If played exceptionally well you will go far. Your work does not speak for itself, your ability to play does. This is evident in the performance review process. The fact that you've successfully done your job well can still lead to an "inconstant" (below expectations) or "strong" (which is average and most common) rating. The rating is determined in management calibration sessions which rate your performance against everyone else at your same level (not job title). So if someone at your level has gone above and beyond (which always occurs), this then creates the standard for which you should've followed. This makes it impossible to set goals and be confident that if you've met them you've performed well, since you are ranked against your peers not against goals set by you and your manager. And these are peers in various states and locations so you more than likely will not even be aware of what others are doing. This process leads to less teamwork and knowledge sharing and more individualism. As with most companies, your direct manager can make or break your experience. There are good managers, however, there are a lot of managers who are self serving and not supportive. With the numerous mergers and acquisitions, the company looks at the acquired employees as inferior and their opinions and recommendations based on experience is not welcomed. Conform or else. The "Best Company to Work For" ranking is questionable. I've never met an employee who felt that strongly. Advancement is contingent on the above and can be limited or non-existent. Job security is non-existent constant acquisitions and reorganization creates rolling lay-offs. New to the banking industry, but not willing to learn. Lots of federal compliance violations exist (but not widely discussed). Technology is lacking and in some ways is less than the industry standard.

    Advice to Management

    Completely revamp the performance evaluation process to promote teamwork and rate based on individual performance and goals set by direct managers. Value good workers and recognize them.


  2. Growing company that overvalues its history

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Smart people who generally want to do the right thing.

    Cons

    Lack of expertise in many leadership roles. Legacy / insulated workforce not open to new ways of doing business. Too many layers of management. Churn and burn mentality.


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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