There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (1)

Ernest effort in pursuit of excellence in customer service

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Portland, OR
Current Employee - Customer Service Representative in Portland, OR

I have been working at Capital One full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

*All decisions are weighed against the company mission to do the right thing. Like the Golden Rule, it may create complications, it is also fundamentally clear, simple, direct and self-evident in problem-solving.
*The guiding cultural principal of PWE, Positive Workplace Environment (which I like to call Pweh, in honor of Mel Brooks), actually works at Capital One - discouraging gossip, and bullying, and all the petty little squabbles that undermine team-building.

Cons

Compensation and benefits are stable and reliable -- but only slightly above average. In the pursuit of excellence, compensation should more accurately reflect the excellence we seek.

Advice to Management

There's a great deal of appreciation for a job well done, outstanding performance, and meeting metrics -- and that's great

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  1. Good place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Melville, NY
    Former Employee - Banker in Melville, NY

    I worked at Capital One full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, competitive pay, and excellent opportunities for career advancement. If you enjoy banking and interacting with customers this is a great job for you.

    Cons

    Poor management and bureaucratic elements abound. Although management may be lacking, they generally leave you to your own devices if you stay off the radar and do your work.


  2. Helpful (1)

    Capital One seems to value its employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Coordinator in Rolling Meadows, IL
    Current Employee - Customer Service Coordinator in Rolling Meadows, IL

    I have been working at Capital One full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Capital One fosters a relaxed working environment and Capital One University promotes continuing education for career growth.

    Cons

    For me its the location


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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