There are newer employer reviews for Capital One

4 people found this helpful  

Open culture mentality is a farce, political

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Project Manager
Former Employee - Senior Project Manager

I worked at Capital One full-time for more than 3 years

Pros

Decent benefits, insurance plan is through Aetna, 401k with matching, paid federal/bank holidays 20-25 vacation days and sick time is at your will (meaning it is paid and unlimited for exempt). Ability to work remotely HOWEVER it is at the discretion of your supervisor and many do not allow or encourage it. Most departments have a good work/life balance. Pay is ok, merit increases and bonus potential

Cons

The culture is very political and all about how well you play the game. If played exceptionally well you will go far. Your work does not speak for itself, your ability to play does. This is evident in the performance review process. The fact that you've successfully done your job well can still lead to an "inconstant" (below expectations) or "strong" (which is average and most common) rating. The rating is determined in management calibration sessions which rate your performance against everyone else at your same level (not job title). So if someone at your level has gone above and beyond (which always occurs), this then creates the standard for which you should've followed. This makes it impossible to set goals and be confident that if you've met them you've performed well, since you are ranked against your peers not against goals set by you and your manager. And these are peers in various states and locations so you more than likely will not even be aware of what others are doing. This process leads to less teamwork and knowledge sharing and more individualism.

As with most companies, your direct manager can make or break your experience. There are good managers, however, there are a lot of managers who are self serving and not supportive.

With the numerous mergers and acquisitions, the company looks at the acquired employees as inferior and their opinions and recommendations based on experience is not welcomed. Conform or else.

The "Best Company to Work For" ranking is questionable. I've never met an employee who felt that strongly.

Advancement is contingent on the above and can be limited or non-existent.

Job security is non-existent constant acquisitions and reorganization creates rolling lay-offs.

New to the banking industry, but not willing to learn. Lots of federal compliance violations exist (but not widely discussed).

Technology is lacking and in some ways is less than the industry standard.

Advice to ManagementAdvice

Completely revamp the performance evaluation process to promote teamwork and rate based on individual performance and goals set by direct managers.
Value good workers and recognize them.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1526 Other Employee Reviews for Capital One (View Most Recent)

Sort: Rating Date
  1.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  New York, NY
    Former Employee - Teller in New York, NY

    I worked at Capital One full-time for more than 5 years

    Pros

    benefits are the best thing about this job. the tuition reimbursement was really good.

    Cons

    the managers are sour people. They mess up big and cover it up or blame it on people below them. the pay is very low compared to others.

    Advice to ManagementAdvice

    for the sake of longevity they need people who are understanding and able to work with others. HR does follow up on complaints but nothing ever changes. they need to maybe send managers to etiquette classes. people are not animals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Growing company that overvalues its history

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time for more than 3 years

    Pros

    Smart people who generally want to do the right thing.

    Cons

    Lack of expertise in many leadership roles. Legacy / insulated workforce not open to new ways of doing business. Too many layers of management. Churn and burn mentality.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Capital One

Worked for Capital One? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.