Capital One

  www.capitalone.com
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1462 Employee Reviews (View Most Recent)

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Should be good when they grow up and figure out what they want to be

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

Organization is young as an operating bank therefore they are not married to any process or procedure. Change quickly to meet needs and/or demands. Good focus on using the appropriate products to attract profitable customers. Associate Relations department is very responsive to associate issues. Lots of career opportunities.

Cons

Still a credit card bank, credit cards define profitability branches needed for low cost deposits. Branches are treated as second class citizens, backrooms define what happens. Management is focused on metrics and not outcomes. Career opportunities caused by Associate turnover. Quick change is not well thought out before execution.

Advice to ManagementAdvice

Look at the right metrics. To many offices are hitting their incentive goals but Cap One is not getting what it wants or needs. Customers really don't like the bank, like their branches but not the company.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Capital One

  1.  

    Too many changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst  in  Dallas, TX
    Former Employee - Quality Assurance Analyst in Dallas, TX

    Pros

    The compensation and benefits package were competitive with the standard here in Dallas, TX and they rewarded hard work with professional advancement and raises.

    Cons

    Too many changes in upper level management. In the 4 years I worked there I had 4 different managers and watched other departments go through the same disconfiguration. What was worse is the managers were almost always replaced with someone less experienced and knowledgeable.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work experience and potential to grow

    Cons

    People dont practice good leadership skills

    Recommends
    Positive Outlook
    Disapproves of CEO
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