Capital One
3.4 of 5 1,355 reviews
www.capitalone.com Mc Lean, VA 5000+ Employees

1355 Employee Reviews (View Most Recent)

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Should be good when they grow up and figure out what they want to be

Anonymous Employee (Former Employee)

ProsOrganization is young as an operating bank therefore they are not married to any process or procedure. Change quickly to meet needs and/or demands. Good focus on using the appropriate products to attract profitable customers. Associate Relations department is very responsive to associate issues. Lots of career opportunities.

ConsStill a credit card bank, credit cards define profitability branches needed for low cost deposits. Branches are treated as second class citizens, backrooms define what happens. Management is focused on metrics and not outcomes. Career opportunities caused by Associate turnover. Quick change is not well thought out before execution.

Advice to Senior ManagementLook at the right metrics. To many offices are hitting their incentive goals but Cap One is not getting what it wants or needs. Customers really don't like the bank, like their branches but not the company.

No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Too many changes

    Quality Assurance Analyst (Former Employee)
    Dallas, TX

    I worked at Capital One full-time for more than 3 years


    Pros: The compensation and benefits package were competitive with the standard here in… Cons: Too many changes in upper level management. In the 4 years I worked there I had 4 different managers and watched other… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Work experience

    Anonymous Employee (Current Employee)

    I have been working at Capital One full-time


    Pros: Good work experience and potential to grow Cons: People dont practice good leadership skills Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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