Capital One

  www.capitalone.com
  www.capitalone.com
There are newer employer reviews for Capital One

 

Pretty good depending on branch and district

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Teller in Fredericksburg, VA
Current Employee - Teller in Fredericksburg, VA

I have been working at Capital One part-time (more than an year)

Pros

reasonable pay, manager wants you to grow and is willing to teach

Cons

lots of gossip, unfair treatment based on personal liking, more hours please!

Advice to ManagementAdvice

ensure fair treatment is enforced.

Recommends
Positive Outlook
Approves of CEO

1615 Other Employee Reviews for Capital One (View Most Recent)

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  1. 8 people found this helpful  

    Good pay, terrible management/environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Richmond, VA
    Former Employee - Manager in Richmond, VA

    I worked at Capital One full-time (more than 3 years)

    Pros

    Good pay/benefits, excellent facilities (west creek). Also a lot of very sharp people there. If you're the civil service/gov't worker type who thinks they can just "get by," think again. that won't fly here, which I found refreshing.

    Cons

    Management is the worst I have ever seen. Oh they're sharp too, but for starters, there are are ridiculous number of managers...and some seem to exist mostly to tell other managers to get the work done, apparently having no idea how to actually do (or even guide) any of it themselves (ironically, they're usually the ones making the big bucks). A lot of micromanagement as well, ie emphasis on creating reports/"tickets"/etc detailing what you've done - sometimes I swear half the job was saying what you did for your job.

    Also it is the "coldest" place I have ever worked; teamwork gets lip service but is non-existent. Why? Mostly because managers care *nothing* for their employees - especially contractors, who they treat more like a disposable resource than human beings. They have layoffs one minute, then start hiring back the next. Training also ranges from weak to non-existent.

    Frankly I think most people hate it there (walk around the campus - you won't see many people smiling, but you will see a lot of stern/angry faces), but stay either because the pay is good or they just haven't found anything else in this tough economy.

    PS: if you're Indian, that's a HUGE plus; I'd say about 1/3 to 1/2 of all people there are, even though they're a very small minority in the Richmond area. Draw your own conclusions.

    Advice to ManagementAdvice

    Advice would be pointless, as management is extremely arrogant and narrow-minded. Nothing there is about to change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Analytical Mgmt but very little Wisdom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Richmond, VA
    Current Employee - Director in Richmond, VA

    I have been working at Capital One full-time (more than 5 years)

    Pros

    CEO and his strategy for the company are excellent but if you like spending 80% of your time managing each other and 20% managing the business then this is the perfect place for you.

    Cons

    Hyper political, performance management process is extremely flawed. Management (defined as Director and up) can and easily do decide who they want to move up or down regardless of performance or input from below. This is done by a variety of tactics, by carefully twisting things around as either positive or negative and/or just making things up (+ or -), developing plans for improvement that are intentionally written so that they cannot be achieved and deciding who to talk about in calibrations to get the results they want. Do not be naive and think performance counts at this place. Company “promotes” innovation but just try something and if it fails you are dinged (only if they do not like you), so your innovation in whatever turns out to be a win for you only if it succeeds and management likes you. A lot of analytical abilities here with management (used mostly in negative ways and this is how management can easily manipulate performance results without HR and the very upper management really understanding what is actually happening) but very little wisdom with these folks.

    Advice to ManagementAdvice

    Take the lead of Microsoft (read what they recently did) on their performance management policies and methods and need to clean house in many places with management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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