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Helpful (9)

Analytical Mgmt but very little Wisdom

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Richmond, VA
Current Employee - Director in Richmond, VA

I have been working at Capital One full-time (More than 5 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

CEO and his strategy for the company are excellent but if you like spending 80% of your time managing each other and 20% managing the business then this is the perfect place for you.

Cons

Hyper political, performance management process is extremely flawed. Management (defined as Director and up) can and easily do decide who they want to move up or down regardless of performance or input from below. This is done by a variety of tactics, by carefully twisting things around as either positive or negative and/or just making things up (+ or -), developing plans for improvement that are intentionally written so that they cannot be achieved and deciding who to talk about in calibrations to get the results they want. Do not be naive and think performance counts at this place. Company “promotes” innovation but just try something and if it fails you are dinged (only if they do not like you), so your innovation in whatever turns out to be a win for you only if it succeeds and management likes you. A lot of analytical abilities here with management (used mostly in negative ways and this is how management can easily manipulate performance results without HR and the very upper management really understanding what is actually happening) but very little wisdom with these folks.

Advice to Management

Take the lead of Microsoft (read what they recently did) on their performance management policies and methods and need to clean house in many places with management.

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  1. Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Exceptional culture, everyone seems to really enjoy working here. Great benefits, work-life balance, and Inspirational senior management have the company headed in the right direction. Lots of very smart employees that are excited to work there.

    Strong focus on employee learning and development, career growth, and diverse experience to find the right fit for you.

    Cons

    This company is behind the ball digitally. Old systems and IT infrastructure make data-based decision making difficult to come by, especially in certain departments.

    The culture is not as "open" as they would like you to believe. People don't speak their mind for fear of retribution.

    Strong bureaucratic environment, tons of processes that make accomplishing anything substantial very difficult.

    Advice to Management

    Be open and honest with employees about their performance, provide faster iterations of the performance management cycle.

  2. Fantastic work-life balance, if you are willing to do the sales grind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Irving, TX
    Current Employee - Personal Banker in Irving, TX

    I have been working at Capital One full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-life balance is phenominal, they want employees to be rested and have a life
    Constantly training so you are not doing this alone
    Great sense of district-wide comradory and competition
    Management seems to only get on your case if you are failing to actually work
    Capital One really strives to be a different kind of bank, it's fun to watch the company constantly evolve

    Cons

    Several different systems needed to perform daily functions will drive you crazy
    Don't have down-time to catch up on the mountains of paperwork
    Interdepartment collaboration is non existant, everybody uses a different system
    Your "big money" success depends on your business and investment partners, if you have a good one they will help you, if you have lazy ones you will absolutely fail

    Advice to Management

    Get these systems corraled because it creates so much work for lower level employees. Understand that our tellers are what DRIVE the community feel of the bank, the more empowered they feel, the more business we bankers get...

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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