Capital One – “Great place to work from a culture standpoint. Industry is #1 on the most hated by the public”

Pros

- Great company culture
- Fantastic quality of people (no bozos)
- Meritocracy that rewards people for results not political prowess
- good compensation and benefits
- analytical approach balanced with sound judgment

Cons

- Industry is in a bad spot and government regulation / legislation will not make life easy for Capital One or anyone else
- Bank acquisitions are sucking lots of bandwidth while the company gets the three banks to act as one
- Growth of the company is slowing so opportunities are not what they once were for advancement
- Focus is on very specific skillsets and general management skills are less appreciated than great quantitative skills and gaps in other disciplines

Advice to Senior Management

- Find a way to improve the company perception
- Build a brand that resonates with a broader set of customers