Capital One
3.4 of 5 1,233 reviews
www.capitalone.com Mc Lean, VA 5000+ Employees

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Smart top management, largely capable people and culture, less political than competition

Manager, Project Management (Current Employee)
Richmond, VA

I have been working at Capital One

Pros* Great values, sensible and largely competent top management
* Strong support for employees' work-life balance and flexible work options (eg: working from home)
* Support for lateral movement for employees
* Largely less political compared to competition, and quick to adapt business strategy and adjust priorities in response to broader market environment

Cons* Still integrating the multiple Bank acquisitions, overall culture is not consistent, very hierarchical in many groups (different from the Capital One of a few years ago)
* Lack of savvy around investment in technology infrastructure, aging systems and massive inefficiencies that are finally slowly being addressed. Not too dissimilar to other banks but for a company that grew up on innovation and analysis-driven strategy, its taken a while to realize that ongoing technology investment is needed to support the quality data and analytical tools the company needs

Advice to Senior Management* Aggressively drive to a uniform positive culture, actively dismantle the hierarchical environment everywhere it exists in the company
* Continue providing the executive support to fix technology infrastructure and maintain an ongoing attitude of investment. Just like everything else that matters (employees, customer service, operational processes, etc.) technology needs ongoing investment to support the strategic objectives and not be a roadblock to success

Yes, I would recommend this company to a friend

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Great place!

Business Director (Current Employee)
McLean, VA

I have been working at Capital One


Pros: Its a great place to work Cons: It can get too analytical at the cost of common… Advice to Senior Management: None Yes, I would recommend this company to a friend More

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BA Review

Business Analyst (Former Employee)
Plano, TX

I worked at Capital One


Pros: Flexible environment Great bonus Good people Stress good tactical leadership Cons: Very disorganized Sales force mentality Basically acting like a collection agency for… Advice to Senior Management: Spend more on IT and stop outsourcing everthing More

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