There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (1)

Smart top management, largely capable people and culture, less political than competition

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager, Project Management in Richmond, VA
Current Employee - Manager, Project Management in Richmond, VA

I have been working at Capital One

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

* Great values, sensible and largely competent top management
* Strong support for employees' work-life balance and flexible work options (eg: working from home)
* Support for lateral movement for employees
* Largely less political compared to competition, and quick to adapt business strategy and adjust priorities in response to broader market environment

Cons

* Still integrating the multiple Bank acquisitions, overall culture is not consistent, very hierarchical in many groups (different from the Capital One of a few years ago)
* Lack of savvy around investment in technology infrastructure, aging systems and massive inefficiencies that are finally slowly being addressed. Not too dissimilar to other banks but for a company that grew up on innovation and analysis-driven strategy, its taken a while to realize that ongoing technology investment is needed to support the quality data and analytical tools the company needs

Advice to Management

* Aggressively drive to a uniform positive culture, actively dismantle the hierarchical environment everywhere it exists in the company
* Continue providing the executive support to fix technology infrastructure and maintain an ongoing attitude of investment. Just like everything else that matters (employees, customer service, operational processes, etc.) technology needs ongoing investment to support the strategic objectives and not be a roadblock to success

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  1. Great place!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Director in McLean, VA
    Current Employee - Business Director in McLean, VA

    I have been working at Capital One

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Its a great place to work

    Cons

    It can get too analytical at the cost of common sense business

    Advice to Management

    None


  2. Capital One Auto Finance former associate.... thank God!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Plano, TX
    Former Employee - Account Manager in Plano, TX

    I worked at Capital One

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    We have the authority to work with the customer and keep the customer in their vehicle by trying to resolve their account.

    Cons

    Customer's hide their vehicle and it can be a negative mark against you if the account is not resolved at the end of the month.

    Advice to Management

    Treat your employees with respect and not like children.


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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