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Helpful (4)

Carmax from the POV of a part-time BOA

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Office Associate in Oklahoma City, OK
Current Employee - Business Office Associate in Oklahoma City, OK

I have been working at CarMax part-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

-The business office management team at this location is very good. They have found a good balance of working towards professional goals and maintaining a fun atmosphere at work. -I would consider myself friends with everyone in the office although I rarely spend time with co-workers outside of the work enviroment. -I never "dread" work. I always seem to enjoy going to work. The only thing that ever makes a work day unpleasant is high volume of customers accompanied with low staff levels. -This is a fairly low pressure job

Cons

-There will ALWAYS be drama. Especially when there are a lot of females. Usually I can always find someone talking about someone else. -Turnover due to low pay and a lot of students coming and going in this job (this location is very close to two Universities) -inadequate management. Carmax as a whole is expanding rapidly 2011 and beyond and already management is being stretched; it remains to be seen if they can hire, promote, and train the management force needed to nearly double their number of stores over the next five years.

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  1. Helpful (7)

    CarMax -Over-promises during interviews and Under-delivers once hired

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Richmond, VA
    Current Employee - Sales Consultant in Richmond, VA

    I have been working at CarMax full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    AMAZING VALUES!!! Awesome Sales Principles! Training until stage 3 is great! Different experience from most places I cannot stress enough how amazing it is to work for a company that focuses on behaviors vs. quotas. It definitely has potential to be an amazing job but way too many cons!!!

    Cons

    Managers except 1-2 of them, micromanage everything. Work long hours and get paid very little. Don't care about concerns you have. Most employees become unfriendly and unwilling to help after you complete training. Promise growth but don't back it up Way too many consultants working at one time. Poor scheduling Making a flat commission is nice because it provides a better customer experience but its hard to make money if you don't work 50-60hrs + per week. They're always preaching about taking time away and having a balanced work/personal life but never allow you to take time off.

    Advice to Management

    Help consultants with time off requests more, Express genuine concern for employees, Pay sales consultants a small hourly rate plus commission for all the appraisals and extra work we never get paid for. Stop micromanaging everything and making us basically read from a script during our customer interactions. Let us do our job naturally and have a more personable interaction with customers


  2. Helpful (3)

    CarMax invests in their people and is great environment for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Business Office Associate in Buena Park, CA
    Former Employee - Lead Business Office Associate in Buena Park, CA

    I worked at CarMax full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Ability to try different departments (as long as you're in good standing with your current department) -Opportunities for growth -Develops associates -Constant feedback (it's a gift) -Approachable management -CEO comes to grill steaks at your store when the store smashes their goals

    Cons

    -Retail business=retail hours (personal con)

    Advice to Management

    I enjoyed by time with CarMax because I was given so many opportunities to succeed. Keep doing what you're doing!


There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

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