There are newer employer reviews for CarMax

2 people found this helpful  

Carmax is a great place to work

  • Comp & Benefits
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant  in  Henderson, NV
Current Employee - Sales Consultant in Henderson, NV

I have been working at CarMax full-time for more than 8 years

Pros

You have the opportunity to make a lot of money in the sales position you just have to work hard.

Cons

Hours can be pretty long an your schedule is random unless you can reach a higher sales keel which allows you to create your own schedule. Pay per car could be higher. They finally raised it $10 after over ten years of no raise.

Advice to ManagementAdvice

Tendency to micro manage but jot horribly.

692 Other Employee Reviews for CarMax (View Most Recent)

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  1. 1 person found this helpful  

    Strategy positions - Excellent career kick-starter

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Strategy Analyst  in  Richmond, VA
    Former Employee - Strategy Analyst in Richmond, VA

    I worked at CarMax full-time for more than 5 years

    Pros

    - Ability for Strategy Analysts to interact meaningfully with people at ALL levels of the organization. This was a major plus for me, though some may be intimidated by the quick leap from starting to working with C-level executives.
    - Company culture is, in general, very laid back. Some have commented on how this can be a negative, but I took it as a positive.
    - Very good work / life balance.
    - In general, a very collegial work environment. Sure, there will be a very rotten apples, but they certainly do not spoil the bunch. Analysts (and others) will generally spend time hanging out together outside of work.
    - Good facilities. A nice, clean workplace with sufficient access / privacy. Also, onsite softball field, basketball courts, racquetball courts, and gym make it very easy to get in a work out before or after work.
    - Great early career move for those looking at top MBA programs - Former Strategy Analysts have gone on to acceptance at most of the country's top schools. Granted, they have had excellent backgrounds and abilities, but I'm sure that their experience at CarMax and relying on that on their applications helped out a great deal as well.

    Cons

    - Lack of clear career development opportunities - The standard annual review process is typically not very helpful, though it does vary quite a bit from manager to manager and some were very good about providing advice.
    - Compensation / benefits - A number of mentioned that the compensation, for the Strategy Analyst roles, is a bit less than it is for similar roles at other companies. While this seems to be true, keep in mind that this is a trade off for the work / life balance and culture of the company. If you aren't comfortable with that trade off and want the max money, this might not be the place for you. That having been said, the benefits could've been better.
    - There are some silly issues. For example, HR came out with a teleworking policy, but then promptly said that the company wasn't ready for people to telework when people inquired about it.

  2. 31 people found this helpful  

    sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Baltimore, MD
    Former Employee - Sales Consultant in Baltimore, MD

    I worked at CarMax full-time for more than a year

    Pros

    GREAT group of people to work with/not for. NOTHING ELSE

    Cons

    Low commission base. $160 for every car sold. The company started it at $150 in 1983.. A $10 raise in 2011 and the company made big announcement like this was a huge raise. A 7% raise. If you use the Labor Department calculator you would see that the commission now should be $225 per car. If you make President's Club, you get $180 per car. WOW! You also go on a 2 day trip to Vegas. One day flying and then one day reward dinner. Of course, you do NOT have to worry about jetlag.
    You have to attend 1 hour training on Sunday morning (if your store is open on Sunday) before store opens...but you are not paid. Training (after initial training) is considered covered by your compensation (commission if you sell a car.
    Sales Managers are process driven. They do NOT help you sell cars. They intimidate consultants with reports and numbers that are worthless. They have you do busy work thinking this will help you sell cars instead of working with reps and TRAINING them.
     Managers get bonus pay if the store makes the daily sales budget. If the store is close for the daily budget, the managers are on top of you to sell a car. If they are not close to budget, they do not care if you sell a car because they will not get their daily bonus.
    The managers do not know how to motivate. They can not tell you, "GREAT job" without adding , "but, this is how you could have done this better".
    IN the 1 and half years with company, I saw the quality of the cars go down tremendously. The cars would come on the lot from the reconditioning center filthy...old french fries under seats, spills in cupholders. Cars would have mechanical issues that should have been caught during the 125 point inspection...unless a blind man did the inspection. I once had a truck fail state inspection because it did NOT have a muffler. The management would tell you to "sell through it".
    When it snows, the consultants are told to go out and clean cars without being paid. When it was shown to them 3 months later that the company policy is to pay a standard $12.00 for such cleanup, management stated "I did not know that". This was a LGM who was with the company for 4 years. Lots of snow storms in maryland in the last 4 years. Company makes money on your backs.
    Consultants present appraisals offers to customers. This is a money maker for the company. They low ball the offers and then blame consultants if we could not convince customer to sell car when appraisal offer was 25% below Kelly Blue Book.

    Carmax mission statement is "Sell quality cars, at reasonable rates with exceptional customer service". The new mission statement should be just have the word "NOT " in front of the above statement.
    Last, selling used cars that are priced only $3-5k less than new cars is tough enough, especially when finance rates for used cars could be 5-12% for good credit customers who could get 1.9% at new dealerships.

    Advice to ManagementAdvice

    Decide what you want to do: sell cars, buy cars or finance cars. Can NOT do all three well. Stop producing reports that are worthless and do not show true employee performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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