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2 people found this helpful  

Carmax is a great place to work

  • Comp & Benefits
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant  in  Henderson, NV
Current Employee - Sales Consultant in Henderson, NV

I have been working at CarMax full-time for more than 8 years

Pros

You have the opportunity to make a lot of money in the sales position you just have to work hard.

Cons

Hours can be pretty long an your schedule is random unless you can reach a higher sales keel which allows you to create your own schedule. Pay per car could be higher. They finally raised it $10 after over ten years of no raise.

Advice to ManagementAdvice

Tendency to micro manage but jot horribly.

Other Reviews for CarMax

  1. 7 people found this helpful  

    Good people, horrible management, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Sales Consultant  in  Las Vegas, NV
    Former Employee - Automotive Sales Consultant in Las Vegas, NV

    I worked at CarMax full-time for more than a year

    Pros

    Great employees
    Good experience for resume
    Team environment
    Good salary in sales if you work 6 days a week, open-close

    Cons

    Low pay
    Extreme micromanagement in most departments
    Company is growing so quickly - employees are just a number now

    Advice to ManagementAdvice

    Regurgitating the same canned answers to employees does not boost morale or make employees respect you in any way. Quit coming up with new procedures/forms, just for the sake of giving yourselves something to do. Worse retail company I've ever worked for.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 31 people found this helpful  

    sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Baltimore, MD
    Former Employee - Sales Consultant in Baltimore, MD

    I worked at CarMax full-time for more than a year

    Pros

    GREAT group of people to work with/not for. NOTHING ELSE

    Cons

    Low commission base. $160 for every car sold. The company started it at $150 in 1983.. A $10 raise in 2011 and the company made big announcement like this was a huge raise. A 7% raise. If you use the Labor Department calculator you would see that the commission now should be $225 per car. If you make President's Club, you get $180 per car. WOW! You also go on a 2 day trip to Vegas. One day flying and then one day reward dinner. Of course, you do NOT have to worry about jetlag.
    You have to attend 1 hour training on Sunday morning (if your store is open on Sunday) before store opens...but you are not paid. Training (after initial training) is considered covered by your compensation (commission if you sell a car.
    Sales Managers are process driven. They do NOT help you sell cars. They intimidate consultants with reports and numbers that are worthless. They have you do busy work thinking this will help you sell cars instead of working with reps and TRAINING them.
     Managers get bonus pay if the store makes the daily sales budget. If the store is close for the daily budget, the managers are on top of you to sell a car. If they are not close to budget, they do not care if you sell a car because they will not get their daily bonus.
    The managers do not know how to motivate. They can not tell you, "GREAT job" without adding , "but, this is how you could have done this better".
    IN the 1 and half years with company, I saw the quality of the cars go down tremendously. The cars would come on the lot from the reconditioning center filthy...old french fries under seats, spills in cupholders. Cars would have mechanical issues that should have been caught during the 125 point inspection...unless a blind man did the inspection. I once had a truck fail state inspection because it did NOT have a muffler. The management would tell you to "sell through it".
    When it snows, the consultants are told to go out and clean cars without being paid. When it was shown to them 3 months later that the company policy is to pay a standard $12.00 for such cleanup, management stated "I did not know that". This was a LGM who was with the company for 4 years. Lots of snow storms in maryland in the last 4 years. Company makes money on your backs.
    Consultants present appraisals offers to customers. This is a money maker for the company. They low ball the offers and then blame consultants if we could not convince customer to sell car when appraisal offer was 25% below Kelly Blue Book.

    Carmax mission statement is "Sell quality cars, at reasonable rates with exceptional customer service". The new mission statement should be just have the word "NOT " in front of the above statement.
    Last, selling used cars that are priced only $3-5k less than new cars is tough enough, especially when finance rates for used cars could be 5-12% for good credit customers who could get 1.9% at new dealerships.

    Advice to ManagementAdvice

    Decide what you want to do: sell cars, buy cars or finance cars. Can NOT do all three well. Stop producing reports that are worthless and do not show true employee performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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