CarMax

  www.carmax.com
  www.carmax.com
There are newer employer reviews for CarMax

3 people found this helpful  

Carmax is the only professional car dealer that I know in existance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Salesperson in Las Vegas, NV
Current Employee - Salesperson in Las Vegas, NV

I have been working at CarMax full-time (more than an year)

Pros

Carmax is a corporation and run like one. You get day off and vacation days. You don't have to fight for your pay like other dealers it's cut and dry you sell a car and you get paid x amount. There lots of training. Carmax has an excellent support system and really does try to make the customer happy if at all possible.

Cons

Too much training sometimes. In the name of training there is a very oppressive culture of people "managers" looking for what you're doing wrong rather than what you're doing right. Some of the cut and dry policies go against making customers happy. ie sometimes a car needs a tire or something cheap to make the customer happy and carmax won't do it because it "meets the carmax standards." Carmax would rather take the car back under the 5 day return policy than replace the tire.

Advice to ManagementAdvice

Less following policy and procedures and more doing what makes common sense for the situation.

Recommends
Neutral Outlook
No opinion of CEO

771 Other Employee Reviews for CarMax (View Most Recent)

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  1. 5 people found this helpful  

    Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at CarMax full-time (more than 3 years)

    Pros

    Other department staff is usually nice. Good pay and benefits if you get into the right area. Very nice facilities to work in for the most part.

    Cons

    Poor follow up on training by some mentors. Unclear expectations overall when management changes. Race and sex play a huge part in disciplinary action. If you aren't a car guy/gal you won't make it if you succeed regardless of how hard you try or improve.

    Advice to ManagementAdvice

    Don't let race/sex influence how you administer disciplinary action. Have regional staff follow up on those in training rather than waiting until the last minute. Managers need to be clear in what you expect of your trainees because not everyone in your position has the same level of expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Business Office Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Associate in Oklahoma City, OK
    Former Employee - Business Office Associate in Oklahoma City, OK

    I worked at CarMax full-time (more than an year)

    Pros

    The culture is great.
    The growth potential is there.
    CarMax relocates people in the right places, you can go anywhere you want.

    Cons

    The salary of a business office associate is awful. There is so much to learn (3 months of training) and you don't get paid for the knowledge you acquire.

    Advice to ManagementAdvice

    When you find someone good, treat them like royalty because it's hard for someone to work at CarMax on a BOA salary and when promotions are passed up, it's easy to leave.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for CarMax

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