CarMax

  www.carmax.com
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656 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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3 people found this helpful  

Carmax is the only professional car dealer that I know in existance

Salesperson (Current Employee) Las Vegas, NV

ProsCarmax is a corporation and run like one. You get day off and vacation days. You don't have to fight for your pay like other dealers it's cut and dry you sell a car and you get paid x amount. There lots of training. Carmax has an excellent support system and really does try to make the customer happy if at all possible.

ConsToo much training sometimes. In the name of training there is a very oppressive culture of people "managers" looking for what you're doing wrong rather than what you're doing right. Some of the cut and dry policies go against making customers happy. ie sometimes a car needs a tire or something cheap to make the customer happy and carmax won't do it because it "meets the carmax standards." Carmax would rather take the car back under the 5 day return policy than replace the tire.

Advice to Senior ManagementLess following policy and procedures and more doing what makes common sense for the situation.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

    Anonymous Employee (Former Employee) Louisville, KY

    I worked at CarMax full-time for more than 3 years

    Pros: Other department staff is usually nice. Good pay and benefits if you get… Cons: Poor follow up on training by some mentors. Unclear expectations overall when management changes. Race and sex play a huge part in… Advice to Senior Management: Don't let race/sex influence how you administer disciplinary action. Have regional staff follow up on those in training rather than waiting until the last… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Business Office Associate

    Business Office Associate (Former Employee) Oklahoma City, OK

    I worked at CarMax full-time for more than a year

    Pros: The culture is great. The growth potential is there. CarMax relocates people… Cons: The salary of a business office associate is awful. There is so much to… Advice to Senior Management: When you find someone good, treat them like royalty because it's hard for someone to work… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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