CarMax

  www.carmax.com
  www.carmax.com
There are newer employer reviews for CarMax

4 people found this helpful  

started out good.....

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Administrative Assistant in San Diego, CA
Current Employee - Administrative Assistant in San Diego, CA

I have been working at CarMax part-time (more than an year)

Pros

usually good atmosphere, good pay/benefits, good culture is in place, very good about lunch breaks.

Cons

inconsistent hours, too much training, micro managing, the culture is not lived up to, horrible scheduling, they get mad if its your day off and they need you to come in, not all managers are qualified. Loved the store when it first opened, now all I get is what I do wrong and if it's small it's the end of the world. the business office is full of dramaaaaaaaaaa!

Advice to ManagementAdvice

lose your egos!!! admit when you make a mistake.

Neutral Outlook
No opinion of CEO

768 Other Employee Reviews for CarMax (View Most Recent)

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  1. 3 people found this helpful  

    Carmax is the only professional car dealer that I know in existance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesperson in Las Vegas, NV
    Current Employee - Salesperson in Las Vegas, NV

    I have been working at CarMax full-time (more than an year)

    Pros

    Carmax is a corporation and run like one. You get day off and vacation days. You don't have to fight for your pay like other dealers it's cut and dry you sell a car and you get paid x amount. There lots of training. Carmax has an excellent support system and really does try to make the customer happy if at all possible.

    Cons

    Too much training sometimes. In the name of training there is a very oppressive culture of people "managers" looking for what you're doing wrong rather than what you're doing right. Some of the cut and dry policies go against making customers happy. ie sometimes a car needs a tire or something cheap to make the customer happy and carmax won't do it because it "meets the carmax standards." Carmax would rather take the car back under the 5 day return policy than replace the tire.

    Advice to ManagementAdvice

    Less following policy and procedures and more doing what makes common sense for the situation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at CarMax full-time (more than 3 years)

    Pros

    Other department staff is usually nice. Good pay and benefits if you get into the right area. Very nice facilities to work in for the most part.

    Cons

    Poor follow up on training by some mentors. Unclear expectations overall when management changes. Race and sex play a huge part in disciplinary action. If you aren't a car guy/gal you won't make it if you succeed regardless of how hard you try or improve.

    Advice to ManagementAdvice

    Don't let race/sex influence how you administer disciplinary action. Have regional staff follow up on those in training rather than waiting until the last minute. Managers need to be clear in what you expect of your trainees because not everyone in your position has the same level of expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for CarMax

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