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5 people found this helpful  

Extreme Micro-Management and Favoritism

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Sales Consultant  in  San Antonio, TX
Current Employee - Senior Sales Consultant in San Antonio, TX

I have been working at CarMax full-time for more than 3 years

Pros

Friendly, casual work environment. Honest business practices/ethics with regard to customer treatment. Solid sales process allows efficient workflow and minimizes costly error. Training provided is useful for new personnel with no prior sales experience.

Cons

Extreme top-down micromanagement focusing on irrelevent and incorrectly compiled performance metrics, over real-world skill and success. Situationally applied disciplinary rules and iconsistant ethics based on favoritism, sexism, ageism, and individuals involved. Store level management is largely inexperienced in car sales, and/or retail in general, therefor incompetant when coaching and assisting experienced sales professionals, handling difficult customer scenarios, dynamically managing personnel head-count to match customer traffic, and generally incapable of performing basic sales/purchase functions required by all subordinate Sales Consultants. Training cirriculum is script-based and elementary at best, geared to creating mindless clerks, not creative, professional, sales consultants. So-called 'open door' policy that guarantees anonymity of employees who file formal complaints against management's violations of company policy and stated code of business conduct is, in reality, completely false and consistantly results in retalliation, including termination. Huge lack of trust between consultants and sales managers, between managers themselves, and between department leaders, creating unnecessary hostility and general stress. Sales Consultants are graded in large part by customer survey statistics that include metrics that are beyond the control of consultants themselves, eg: wait time, pricing comparison, vehicle quality, etc. General Managers and Regional Directors emphasise creating a perception of success, at the expense of actual success, for the sake of the stockholders, whose concerns and interests clearly take priority over those of employees and customers.

Advice to ManagementAdvice

Do unto others as you would have others do unto you. Stop lying.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

699 Other Employee Reviews for CarMax (View Most Recent)

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  1. 4 people found this helpful  

    started out good.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant  in  San Diego, CA
    Current Employee - Administrative Assistant in San Diego, CA

    I have been working at CarMax part-time for more than a year

    Pros

    usually good atmosphere, good pay/benefits, good culture is in place, very good about lunch breaks.

    Cons

    inconsistent hours, too much training, micro managing, the culture is not lived up to, horrible scheduling, they get mad if its your day off and they need you to come in, not all managers are qualified. Loved the store when it first opened, now all I get is what I do wrong and if it's small it's the end of the world. the business office is full of dramaaaaaaaaaa!

    Advice to ManagementAdvice

    lose your egos!!! admit when you make a mistake.

    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Carmax is the only professional car dealer that I know in existance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesperson  in  Las Vegas, NV
    Current Employee - Salesperson in Las Vegas, NV

    I have been working at CarMax full-time for more than a year

    Pros

    Carmax is a corporation and run like one. You get day off and vacation days. You don't have to fight for your pay like other dealers it's cut and dry you sell a car and you get paid x amount. There lots of training. Carmax has an excellent support system and really does try to make the customer happy if at all possible.

    Cons

    Too much training sometimes. In the name of training there is a very oppressive culture of people "managers" looking for what you're doing wrong rather than what you're doing right. Some of the cut and dry policies go against making customers happy. ie sometimes a car needs a tire or something cheap to make the customer happy and carmax won't do it because it "meets the carmax standards." Carmax would rather take the car back under the 5 day return policy than replace the tire.

    Advice to ManagementAdvice

    Less following policy and procedures and more doing what makes common sense for the situation.

    Recommends
    Neutral Outlook
    No opinion of CEO
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