CarMax

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656 Employee Reviews (View Most Recent)

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  • Culture & Values
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5 people found this helpful  

Extreme Micro-Management and Favoritism

Senior Sales Consultant (Current Employee) San Antonio, TX

ProsFriendly, casual work environment. Honest business practices/ethics with regard to customer treatment. Solid sales process allows efficient workflow and minimizes costly error. Training provided is useful for new personnel with no prior sales experience.

ConsExtreme top-down micromanagement focusing on irrelevent and incorrectly compiled performance metrics, over real-world skill and success. Situationally applied disciplinary rules and iconsistant ethics based on favoritism, sexism, ageism, and individuals involved. Store level management is largely inexperienced in car sales, and/or retail in general, therefor incompetant when coaching and assisting experienced sales professionals, handling difficult customer scenarios, dynamically managing personnel head-count to match customer traffic, and generally incapable of performing basic sales/purchase functions required by all subordinate Sales Consultants. Training cirriculum is script-based and elementary at best, geared to creating mindless clerks, not creative, professional, sales consultants. So-called 'open door' policy that guarantees anonymity of employees who file formal complaints against management's violations of company policy and stated code of business conduct is, in reality, completely false and consistantly results in retalliation, including termination. Huge lack of trust between consultants and sales managers, between managers themselves, and between department leaders, creating unnecessary hostility and general stress. Sales Consultants are graded in large part by customer survey statistics that include metrics that are beyond the control of consultants themselves, eg: wait time, pricing comparison, vehicle quality, etc. General Managers and Regional Directors emphasise creating a perception of success, at the expense of actual success, for the sake of the stockholders, whose concerns and interests clearly take priority over those of employees and customers.

Advice to Senior ManagementDo unto others as you would have others do unto you. Stop lying.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    started out good.....

    Administrative Assistant (Current Employee) San Diego, CA

    I have been working at CarMax part-time for more than a year

    Pros: usually good atmosphere, good pay/benefits, good culture is in place,… Cons: inconsistent hours, too much training, micro managing, the culture is not lived up to, horrible scheduling, they get mad if its your day off and… Advice to Senior Management: lose your egos!!! admit when you make a mistake. More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Carmax is the only professional car dealer that I know in existance

    Salesperson (Current Employee) Las Vegas, NV

    I have been working at CarMax full-time for more than a year

    Pros: Carmax is a corporation and run like one. You get day off and vacation days. You don't have to fight for your pay… Cons: Too much training sometimes. In the name of training there is a very oppressive culture of people "managers" looking for what you're doing wrong… Advice to Senior Management: Less following policy and procedures and more doing what makes… Yes, I would recommend this company to a friend More

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