There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

Helpful (5)

Extreme Micro-Management and Favoritism

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Sales Consultant in San Antonio, TX
Current Employee - Senior Sales Consultant in San Antonio, TX

I have been working at CarMax full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Friendly, casual work environment. Honest business practices/ethics with regard to customer treatment. Solid sales process allows efficient workflow and minimizes costly error. Training provided is useful for new personnel with no prior sales experience.

Cons

Extreme top-down micromanagement focusing on irrelevent and incorrectly compiled performance metrics, over real-world skill and success. Situationally applied disciplinary rules and iconsistant ethics based on favoritism, sexism, ageism, and individuals involved. Store level management is largely inexperienced in car sales, and/or retail in general, therefor incompetant when coaching and assisting experienced sales professionals, handling difficult customer scenarios, dynamically managing personnel head-count to match customer traffic, and generally incapable of performing basic sales/purchase functions required by all subordinate Sales Consultants. Training cirriculum is script-based and elementary at best, geared to creating mindless clerks, not creative, professional, sales consultants. So-called 'open door' policy that guarantees anonymity of employees who file formal complaints against management's violations of company policy and stated code of business conduct is, in reality, completely false and consistantly results in retalliation, including termination. Huge lack of trust between consultants and sales managers, between managers themselves, and between department leaders, creating unnecessary hostility and general stress. Sales Consultants are graded in large part by customer survey statistics that include metrics that are beyond the control of consultants themselves, eg: wait time, pricing comparison, vehicle quality, etc. General Managers and Regional Directors emphasise creating a perception of success, at the expense of actual success, for the sake of the stockholders, whose concerns and interests clearly take priority over those of employees and customers.

Advice to Management

Do unto others as you would have others do unto you. Stop lying.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (10)

    playing favorites

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automotive Painter in Columbia, SC
    Former Employee - Automotive Painter in Columbia, SC

    I worked at CarMax full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    was good pay not anymore-benefits

    Cons

    management playing too many favorites, management telling too many lies


  2. Helpful (5)

    started out good.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in San Diego, CA
    Current Employee - Administrative Assistant in San Diego, CA

    I have been working at CarMax part-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    usually good atmosphere, good pay/benefits, good culture is in place, very good about lunch breaks.

    Cons

    inconsistent hours, too much training, micro managing, the culture is not lived up to, horrible scheduling, they get mad if its your day off and they need you to come in, not all managers are qualified. Loved the store when it first opened, now all I get is what I do wrong and if it's small it's the end of the world. the business office is full of dramaaaaaaaaaa!

    Advice to Management

    lose your egos!!! admit when you make a mistake.


There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

Work at CarMax? Share Your Experiences

CarMax

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.