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3 people found this helpful  

Company has gone from low risk high reward to high risk moderate reward.

  • Comp & Benefits
  • Career Opportunities
Current Employee - Sales Consultant  in  Charlotte, NC
Current Employee - Sales Consultant in Charlotte, NC

I have been working at CarMax full-time for more than 5 years

Pros

I have always enjoyed a fun Football locker room type atmosphere. Mainly male associates so during our down time we tend to hang out as opposed to always having something to do all the time. At one time you could also make a decent income without having to work everyday. There are many more freedoms allowed in this position than most of your average " jobs."

Cons

The company has taken a downward turn ever since economy problems in 2008. They have raise prices of vehicles while lowering appraisals. This has created a much tougher sales environment I once felt good about selling a car no haggle, now I feel like I am ripping people off sometimes just because they fail to do research. Corporate has created more and more training initiatives to offset a more expensive and in my opinion a less quality product. The sales management staff is unfortunately relegated to being " yes " men and they feed us whatever info corporate wants out and spin it in a manner to make it seem like a positive when it is usually a new way to have us do more work for less or a new way to save the company money while we make less.

Advice to ManagementAdvice

I may sound bitter but it is because I am. This was once a company that had much promise that I felt good about going to each day with my head up and with the potential to make a decent living. Now due to excessive redundant UNPAID training sessions combined with less earnings due to overpricing, I feel sales consultants are taken advantage of an are told " it's retail" as a rational reason for why we have to take all the new initiatives.

Other Reviews for CarMax

  1.  

    Fair Experience

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax part-time

    Pros

    Good company culture, lots of great co-workers, most sales people come from other backgrounds. Excellent, award winning training program

    Cons

    Commission per sale is quite low, is flat fee. A bit controlling about the ongoing training.

    Advice to ManagementAdvice

    Pay sales people more and offer more incentives

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good good good ok ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Lead  in  Midlothian, VA
    Current Employee - Inventory Lead in Midlothian, VA

    I have been working at CarMax full-time for less than a year

    Pros

    Good Company to work for

    Cons

    hours suck suck suck ok

    Recommends
    Positive Outlook
    Approves of CEO
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