694 Employee Reviews (View Most Recent)

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24 people found this helpful  

Should have never walked in the front door........

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Consultant  in  Cincinnati, OH
Former Employee - Sales Consultant in Cincinnati, OH

I worked at CarMax full-time for more than 3 years

Pros

They are closed for Easter, Christmas and Thanksgiving....those are the highlights.

Cons

Selling or trying to sell vehicles that do not meet the standards as set by the company. Oh wait...the company lowered the standards so it could be even more profitable.

Advice to ManagementAdvice

Go back to trying to be better than the traditional dealers.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for CarMax

  1.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Merriam, KS
    Current Employee - Sales Consultant in Merriam, KS

    I have been working at CarMax full-time for more than a year

    Pros

    Coworkers are very nice, down to earth people. For a commission-based dealership, toe-stepping is minimal. Decent pay for a Job that does not require college degree.

    Cons

    Micro-management. Hard to advance in your career, since management is mostly hired from outside. Pay have not increased in years.

    Advice to ManagementAdvice

    Everyone's sales style is different, dont try to make everybody the same.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Good experience for sales, but too many scheduled hours and required morning training is unpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Omaha, NE
    Current Employee - Sales Consultant in Omaha, NE

    I have been working at CarMax full-time for less than a year

    Pros

    The sales consultants at CarMax receive the same commission no matter the price of the car that they sell, so it makes their job a lot easier. Since CarMax has a no-haggle philosophy, it was nice as a sales consultant to be able to tell the customer that the price on the vehicle is the price. The company also offers benefits and vacation time.
    CarMax offers part time and full time positions, so in case a consultant is in school or has some outside obligations, the part time schedule can be flexible.

    Cons

    The shifts that were scheduled at my particular location were nine hours in length and varied greatly. Shifts ranged from 8:30-5:30, 9-6, 10-8, 11-7, or 12-9. The two days off each week were different as well. The erratic work hours provide its employees with a variety of different business hours to help build their sales, but on the down side, it was extremely difficult to have a life outside of work. In regards to that, if a sales consultant did not want to split their sales with another consultant, they would need to come in on their days off or stay late. There was very little respect for balance of work life and home life.
    The initial training for sales was paid at $12 per hour, which was great. However, upon finishing the training, all sales consultants are required to arrive early a few days during the week to complete morning training. The issue was that the required time was not paid, even though the sales consultant couldn't be on the floor selling cars. The training sometimes helped sales consultants build sales, but nonetheless, it should have been paid.
    All income is completely commission based. If a consultant has a sluggish pay period in commissions and the total amounts as less than minimum wage, the full minimum wage will be on the consultant's check for that pay period. However, the minimum wage is "subsidized," so the amount that was added into the previous pay period would be taken out of the check in the next pay period, as long as the total commissions made were more than minimum wage.

    Advice to ManagementAdvice

    It is imperative for management to make more of an effort to stay staffed with sales consultant. A sales consultant should never be scolded for not being able to stay late and take care of customers.
    In regards to corporate management, pay your employees for all training. Also, it might be wise to pay the sales consultants some sort of an hourly wage to provide them not only with a reason to be at work, but an income they can rely on in case business is slow.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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