There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

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Great Company with alot of structure

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Manager in Virginia Beach, VA
Current Employee - Service Manager in Virginia Beach, VA

I have been working at CarMax full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Great benefits, constantly growing and changing. All training is offered and encouraged.

Cons

Very Very strict work enviroment. Some people love it but its the same policies that you enforce that end up bitting you in the but.

Advice to Management

It seems like Managments answer to any performance issue or policy violation is termination. I lost alot of good employees over minor or sometimes 1st offense actions instead of performance managment

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  1. Fair Experience

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good company culture, lots of great co-workers, most sales people come from other backgrounds. Excellent, award winning training program

    Cons

    Commission per sale is quite low, is flat fee. A bit controlling about the ongoing training.

    Advice to Management

    Pay sales people more and offer more incentives


  2. Helpful (3)

    Good experience for sales, but too many scheduled hours and required morning training is unpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Omaha, NE
    Current Employee - Sales Consultant in Omaha, NE

    I have been working at CarMax full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The sales consultants at CarMax receive the same commission no matter the price of the car that they sell, so it makes their job a lot easier. Since CarMax has a no-haggle philosophy, it was nice as a sales consultant to be able to tell the customer that the price on the vehicle is the price. The company also offers benefits and vacation time. CarMax offers part time and full time positions, so in case a consultant is in school or has some outside obligations, the part time schedule can be flexible.

    Cons

    The shifts that were scheduled at my particular location were nine hours in length and varied greatly. Shifts ranged from 8:30-5:30, 9-6, 10-8, 11-7, or 12-9. The two days off each week were different as well. The erratic work hours provide its employees with a variety of different business hours to help build their sales, but on the down side, it was extremely difficult to have a life outside of work. In regards to that, if a sales consultant did not want to split their sales with another consultant, they would need to come in on their days off or stay late. There was very little respect for balance of work life and home life. The initial training for sales was paid at $12 per hour, which was great. However, upon finishing the training, all sales consultants are required to arrive early a few days during the week to complete morning training. The issue was that the required time was not paid, even though the sales consultant couldn't be on the floor selling cars. The training sometimes helped sales consultants build sales, but nonetheless, it should have been paid. All income is completely commission based. If a consultant has a sluggish pay period in commissions and the total amounts as less than minimum wage, the full minimum wage will be on the consultant's check for that pay period. However, the minimum wage is "subsidized," so the amount that was added into the previous pay period would be taken out of the check in the next pay period, as long as the total commissions made were more than minimum wage.

    Advice to Management

    It is imperative for management to make more of an effort to stay staffed with sales consultant. A sales consultant should never be scolded for not being able to stay late and take care of customers. In regards to corporate management, pay your employees for all training. Also, it might be wise to pay the sales consultants some sort of an hourly wage to provide them not only with a reason to be at work, but an income they can rely on in case business is slow.


There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

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