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Great Company with alot of structure

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Service Manager  in  Virginia Beach, VA
Current Employee - Service Manager in Virginia Beach, VA

I have been working at CarMax full-time for more than a year

Pros

Great benefits, constantly growing and changing. All training is offered and encouraged.

Cons

Very Very strict work enviroment. Some people love it but its the same policies that you enforce that end up bitting you in the but.

Advice to ManagementAdvice

It seems like Managments answer to any performance issue or policy violation is termination. I lost alot of good employees over minor or sometimes 1st offense actions instead of performance managment

Recommends
Positive Outlook
Approves of CEO

692 Other Employee Reviews for CarMax (View Most Recent)

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  1. 33 people found this helpful  

    Don't Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Consultant  in  Dallas, TX
    Current Employee - Senior Sales Consultant in Dallas, TX

    I have been working at CarMax part-time for more than 5 years

    Pros

    The sales team is friendly. Basic respect amongst co-workers. Not many pros anymore.

    Cons

    Micro-managed, over-trained, oppressed. Sales Consultants income cut in half in the last six months due to daily mandatory trainings you are not paid for, nor are needed. Trainings go on for hours and and are basic, boring, and rudimentary. Perhaps, a new sales associate, who is also new to sales, could learn from them but most are offended.

    Advice to ManagementAdvice

    Get Austin Ligon back. Go back to the old sales process. Let your associates breathe.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Extreme Micro-Management and Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Consultant  in  San Antonio, TX
    Current Employee - Senior Sales Consultant in San Antonio, TX

    I have been working at CarMax full-time for more than 3 years

    Pros

    Friendly, casual work environment. Honest business practices/ethics with regard to customer treatment. Solid sales process allows efficient workflow and minimizes costly error. Training provided is useful for new personnel with no prior sales experience.

    Cons

    Extreme top-down micromanagement focusing on irrelevent and incorrectly compiled performance metrics, over real-world skill and success. Situationally applied disciplinary rules and iconsistant ethics based on favoritism, sexism, ageism, and individuals involved. Store level management is largely inexperienced in car sales, and/or retail in general, therefor incompetant when coaching and assisting experienced sales professionals, handling difficult customer scenarios, dynamically managing personnel head-count to match customer traffic, and generally incapable of performing basic sales/purchase functions required by all subordinate Sales Consultants. Training cirriculum is script-based and elementary at best, geared to creating mindless clerks, not creative, professional, sales consultants. So-called 'open door' policy that guarantees anonymity of employees who file formal complaints against management's violations of company policy and stated code of business conduct is, in reality, completely false and consistantly results in retalliation, including termination. Huge lack of trust between consultants and sales managers, between managers themselves, and between department leaders, creating unnecessary hostility and general stress. Sales Consultants are graded in large part by customer survey statistics that include metrics that are beyond the control of consultants themselves, eg: wait time, pricing comparison, vehicle quality, etc. General Managers and Regional Directors emphasise creating a perception of success, at the expense of actual success, for the sake of the stockholders, whose concerns and interests clearly take priority over those of employees and customers.

    Advice to ManagementAdvice

    Do unto others as you would have others do unto you. Stop lying.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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