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Part-timers be careful

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant  in  Rockville, MD
Current Employee - Sales Consultant in Rockville, MD

I have been working at CarMax part-time for more than a year

Pros

Tuition assistance, hour flexibility and helpful management

Cons

Very bad pay, unfair split in commission

Recommends
Neutral Outlook
Approves of CEO

692 Other Employee Reviews for CarMax (View Most Recent)

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  1. 22 people found this helpful  

    Poor payment relative to the industry standard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service  in  Roseville, CA
    Former Employee - Sales and Service in Roseville, CA

    I worked at CarMax full-time for more than a year

    Pros

    Non college educated sales person can make $80k if willing to grind out 70hr work weeks and put up with dictator iron fist style manaqgement.

    Cons

    Poor quality vehicles. Managers use intimidation and demeaning tactics on sales consultants. Appraisal process/crew/training is a joke. Inventory crew are 18yr old kids spending their whole time screwing off instead of cleaning cars. Tech bays have some great techs, but the TPM's and LGM's are too worried about budgets to approve paying for needed repairs. Techs get lazy because nothing gets approved. Cars keep coming back without getting fixed. Service writers take all the crap end of the poor front end and get paid 1/3 of the industry standard while working more hours. They burn out and the only survivors cheat and rob the newbies writers/techs. Customers return the cars as a result (5 day return policy) and the sales person loses their commission. Commission stucture is flat with no change since mid 90's (company inception). Sales people burn out and settle for $12 per hour (base in Cali). Sales people start snaking deals from each other to make ends meat. Rivalry begins and internal groups are formed. High school drama stems and lead to feuds. Management watches with no action and are all part of the evil mentioned above. Everyone sleeps with everyone. A majority of sales managers were just the worst of the worst and excelled at lying, cheating, sleeping or stealing from/with coworkers. This led them to high sales, popularity and promotion. They continue with clicks and hand deals to their cohort.

    The underscored triple bottom line: Poor quality vehicles sold after "CQI" Certified Quality Inspection.

    Advice to ManagementAdvice

    Read above and end the cycle of crap. Don't turn this brilliant car buying business model into the Mcdonalds of car shopping... Quick and crappy.

    I worked here as an interim job while finishing my MBA. I worked in the 3rd largest volume store in the company and ranked into *Directors Club* in 6 months and *President's Club* within my first 7 months of employment. It was a job, not a career. Please give those Carmax "career" bound employees a good company to stand behind.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Overall Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at CarMax full-time for more than a year

    Pros

    Provides strong external customer focus.

    Cons

    Lack of focus on internal customers. Slow to promote.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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