There are newer employer reviews for CarMax

2 people found this helpful  

CarMax ops

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at CarMax full-time

Pros

High integrity culture. National locations. Quality Brand.

Cons

Misinform multiple new hires during the hiring process. Mid - high level opportunities. Advancements are strongly determined by who you know in the good ole boys arena. Though performance is a key factor. Operations opportunity for mid - high level mgmt is limited for females.

Advice to ManagementAdvice

C level may want to take a closer look on clicks and good ole boy mentality. Quality mgrs and associates have left because they were overlooked because of who they weren't friends with outside of work.

Doesn't Recommend
Negative Outlook
Approves of CEO

692 Other Employee Reviews for CarMax (View Most Recent)

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  1. 2 people found this helpful  

    CarMax is a nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Richmond, VA
    Current Employee - Analyst in Richmond, VA

    I have been working at CarMax full-time for more than 3 years

    Pros

    Smart and fun people, good working environment, opportunity for responsibility. Fair and friendly management.

    Cons

    Less career growth opportunity than other companies and the compensation seems below other local Fortune 500 companies.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A good twist on the business of selling cars, but car salesmen (and women) are still car salesmen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at CarMax full-time

    Pros

    CarMax employs a great training program for sales consultants. They truly believe in their philosophy, and back it up with not only a comprehensive month-long initial training period, but continuous training on a weekly (sometimes daily basis). The company cares about the quality of their product. And they do so while making (in my estimation), a solid profit for their stakeholders.

    Cons

    Unfortunately, while a company can instill good behaviors in its sales force, that doesn't eliminate the bad habits that car salesmen have learned elsewhere. One of the hallmarks of car sales (or likely many commission-driven businesses which rely on foot traffic, is the "ups" list. Sales consultants wait on this list, and as customers arrive, whomever is "up" (the sales consultant at the top of this list) takes the incoming customer. However, as I learned quickly, not all "ups" are the same. Some customers are more likely to purchase than others, and seasoned sales consultants are able to make this assessment even before a customer walks in the door. At the same time, sales consultants can also tell when a customer is not as likely to purchase a vehicle. So, even though a sales consultant is "up" (or near the top of the ups list), if they see a customer approaching whom they estimate to be an unlikely buyer, the sales consultant will vanish.

    There were instances when I was fourth or fifth from the top of the ups list, but the sales consultants ahead of determined that an approaching customer was not worthy of their time, and they all suddenly had something else to do. Consequently, I suddenly became "up", and engaged the new customer. The first few times this occurred, I was pleasantly surprised. After a few times, I was not. My "co-workers" were fairly accurate in their estimation of the likelihood (or ability) that a customer would purchase a vehicle. Even someone whom I trained with had told me about similar experiences, and that he had even pointed out to another salesman that a particular customer whom he was ignoring was his.

    Advice to ManagementAdvice

    Police the "ups" list. And enforce penalties for those who do not adhere to it.

    Recommends
    Positive Outlook
    No opinion of CEO
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