There are newer employer reviews for CarMax

2 people found this helpful  

Enjoyable but just scraping by

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant in Littleton, CO
Current Employee - Sales Consultant in Littleton, CO

I have been working at CarMax full-time (less than an year)

Pros

Working for a dealership is entertaining with constant new challenges and CarMax allows employees to do this without using shady or sleazy tactics, people are great and management is fair.

Cons

The commissions are on the low side and there is not enough traffic to sustain the income promised in the interview.

Advice to ManagementAdvice

More local advertising may be beneficial

Recommends
Positive Outlook
Approves of CEO

722 Other Employee Reviews for CarMax (View Most Recent)

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  1. 20 people found this helpful  

    Carmax is not the company it portrays itself to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Baltimore, MD
    Current Employee - Sales Associate in Baltimore, MD

    I have been working at CarMax full-time (more than 5 years)

    Pros

    if youre fortunate to work at a location that the LGM and other managers are personable and care then you can have a good work experience. The basic training is pretty good. Sometimes unrealistic but over pretty good.

    Cons

    Very cut throat no matter the position you are in. The better you are at your job the least likely you are to be considered for promotion. The "30 day warranty" is a joke. you are constantly expected to lie to customers about "normal" noise when there is a true problem. The 125 pt inspection is a joke as well. The technicians will recommend repairs however a manager will then say no and hope it gets by the customer to later then end up repairing it anyways during the 30 day period when the customer is pissed off and now has no confidence in carmax. Everything is based off of customer surveys. The scale you are scored on is impossible to make any sense of. When looking at the company from an outsiders view the level of professionalism is poor. No one knows what they are talking about but can talk sideways in carmax terminology. If you do know what youre talking about youre told you have "opportunities" in how you communicate messages. It is hard to work for a company thats managers have no prior knowledge of the department they lead. Service managers that dont even know how to check tire pressure or oil level on a dipstick are the ones who tell advisors how to properly explained diagnosis details to customers. All in all. It is a great entry level job but dont let yourself buy into the whole carmax career lies they feed you.

    Advice to ManagementAdvice

    Learn to be realistic and when hiring people for positions that require expert knowledge and explanation please do not hire people who are just a happy face who can read from a script. Nothing is worse to a customer when the advisor has no clue what they are talking about and it is obvious. Also make customers pay for their repairs. No business can survive when you give everything away. Take care of the good customers who are pleasant and respectful. Your employees and other customers will appreciate you much more for it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great Training and well managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Miami, FL
    Current Employee - Sales Consultant in Miami, FL

    I have been working at CarMax part-time (more than an year)

    Pros

    Great Commission Pay, Excellent Part-Time Hours. Management is flexible and Understanding, Can move within the company. Support for growth, Good Benefits.

    Cons

    If you don't make a sale you end up making minimum wage. Certain benefits unavailable for part-time employees

    Recommends
    Positive Outlook
    No opinion of CEO
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