There are newer employer reviews for CarMax

2 people found this helpful

Growing but not clear how inside current structure.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Buyer in Dallas, TX
Current Employee - Buyer in Dallas, TX

I have been working at CarMax full-time (more than 5 years)

Pros

Great training, great team atmosphere. Outstanding support. Quality work life balance. Unique tools to the industry. Unique approach to used car industry. Excellent entry management training.

Cons

Compensation as compared to your earnings for the company are not aligned properly. Inadequate staffing for work load. Slow to promote at times, limited growth without relocation.

Advice to ManagementAdvice

Align purchasing compensation to reward top performers. Regional awareness of opportunities inside each department is needed.

Recommends
Positive Outlook
Approves of CEO
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  1. 2 people found this helpful

    Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer Assistant
    Current Employee - Buyer Assistant

    I have been working at CarMax full-time (more than a year)

    Pros

    Great people to work with, decent pay for the job. Opportunity for growth as long as you do things there way. Opening alot of new locations around the country so great for relocation.

    Cons

    Company doesn't promote from within, they would rather hire new folks from right off the street with no experience. Micromanagement is horrible, managers try to brainwash associates.

    Advice to ManagementAdvice

    Start to hire from within the company, especially if you have good potential associates. Tweak the competency model it's a bit of a contradiction once one really reads into it.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful

    Working in sales for CarMax in San Diego

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Diego, CA
    Former Employee - Sales Representative in San Diego, CA

    I worked at CarMax full-time (less than a year)

    Pros

    High ideals, flexible hours, true set pricing, 4-day return policy.

    Cons

    Very low commissions, half of which depend on selling a sub-standard extended warranty package that banks and credit unions sell for much less. Also, premium brands (MB, Lexus, BMW) cannot be repaired under CarMax extended warranties at dealerships, only at authorized repair centers. That's not appealing at all! Also, their 125 pt checkup (similar to Certified Pre-Owned) is a sham. Have found ashtrays full of old cigs, leaves in trunks, and even auction tags on the rearview mirrors (indicating the cars were bought at auction, cleaned, and put straight on the lot. Almost imposssible to get fired as a 1st line manager. Average sales rep had more intelligence and leadership than the average manager in my opinion. A few of the managers were outstanding. Most lacked any real leadership skills. Sales force turnover was very high.

    Advice to ManagementAdvice

    You are making a TREMENDOUS AMOUNT ON FINANCING! Share part of this with the sales force. Managers should start managing by shadowing sales reps from their first meeting with a prospective buyer right through the end of the sale, and then advise and critique the sales rep. Simply reviewing metrics is not leadership, teaching, coaching, and cetainly not skilled management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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