CarMax – “Surveys Don't Mean Much”

Pros

If you're interested in a growth oriented company and you fit the definition of cultural fit. Used cars do sell and there are typically a fair amount of customers available.

Cons

The Fortune 100 ratings process is a sham. The focus during the survey administration period is getting responses from those associates most likely to give positive opinions about the company. The results are seriously compromised. The company's efforts around diversity are also not as advertised. There is very little of it at critical decision making positions. The irony is that no one is leading a credible diversity effort as it is deemed not necessary since all associates are treated equally and fairly. Not so.

Advice to Senior Management

The old boy network is alive and well at CarMax and the accolades heaped on the company are not deserved. Unfortunately survey results and propoganda seem to be believed by the general public and Fortune. The company really has no intention of changing so no advice is forthcoming.