There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

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Helpful (3)

Buyers think they are sales experts and management professionals

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant in DFW, TX
Current Employee - Sales Consultant in DFW, TX

I have been working at CarMax full-time (More than 5 years)

Approves of CEO
Approves of CEO

Pros

As a sales consultant you are an integral part of the appraisal (buying vehicles) process with customers. This can be a very productive part of the sales process and requires considerable inter action with the Buyers who do the actual appraisal. Unfortunately.......see below

Cons

Most of the male buyers are arrogant, petty and believe their arm pits don't smell. Female buyers are professional for the most part, go out of thier way to help and offer assistance in working with customers. The male buyers are another story; they are insulting, condescending and believe you are challenging their integrity if you ask them a simple question or need a clarification. The buyers get rotated through local stores and the feedback from sales consultants at all stores is uniformly negative. The buyers' managers at each store encourage this behavior and treat all other associates with contempt and pettiness.

Advice to Management

Remind the buying staff, including managers, that the company has a policy of Treating Associates With Respect. Just like Sales consultants have to keep watching endless Smart Clips, reinforce the policy of TAWR on a regular basis.

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  1. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Knoxville, TN
    Former Employee - Sales Consultant in Knoxville, TN

    I worked at CarMax full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Not traditional as regular dealers

    Cons

    If you like to play games then it's for you

    Advice to Management

    Good luck

  2. Awesome people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Orlando, FL
    Current Employee - Sales Consultant in Orlando, FL

    I have been working at CarMax full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    a lot of opportunity to make money alright benefits amazing co -workers one of the few things that kept me here so long

    Cons

    HOURS HOURS HOURS to make money you must sacrifice your social and family life the only way it's worth staying is if you're in presidents club. which to obtain means 50-60 hours work weeks and coming in on your days off. regular sales consultants don't last long here only 15+ car a month people. Schedule rotate you never have the same two days off a week, 5- 10 hour shifts never the same hours always random

    Advice to Management

    scheduling sucks here. listen to your employee's they have some great ideas on how to make things run a bit smoother here. also the hiring managers from within is a policy that is asking for trouble, train you're smit's then ship them out where they will get an equal amount of respect

There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

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