Carbonite

  www.carbonite.com
  www.carbonite.com
There are newer employer reviews for Carbonite

 

Interesting overall and a good place to be.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Software Engineer in Boston, MA
Current Employee - Senior Software Engineer in Boston, MA

I have been working at Carbonite full-time (more than 3 years)

Pros

Lots of intelligent and interesting coworkers. Fairly good opportunities for growth. Supportive structure for learning and experimenting. Genuinely exciting market opportunity in near future.

Cons

Infrastructure could use some serious love and investment. Extremely tight schedules for chasing quarterly numbers. A technical leadership vacuum for a time.

Advice to ManagementAdvice

More strategic investments with longer time horizons than 3-6 months. Focus more on a few select projects rather than trying to tackle everything at once.

Recommends
Neutral Outlook
Approves of CEO

34 Other Employee Reviews for Carbonite (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Agree with "overall dissatisfied"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Lewiston, ME
    Current Employee - Tech Support in Lewiston, ME

    I have been working at Carbonite full-time (more than an year)

    Pros

    Good coworkers, always hiring.

    Cons

    Management, micromanaging, focusing solely on numbers and not their employees. They promote customer service but that needs to start on an employee basis and work it's way outward. When approached with a problem, managers took a "too bad" attitude instead of working to resolve the issue.

    Advice to ManagementAdvice

    Please read the review on Jan 29, 2014 entitled "a normal unsatisfied experience". They relay the information perfectly.

    In addition, be educated about the company, if you are a manager you should know policies and how the company works.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    A normal unsatisfied experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Lewiston, ME
    Current Employee - Tech Support in Lewiston, ME

    I have been working at Carbonite full-time (more than an year)

    Pros

    Good benefits, rather stable work environment, co-workers are friendly

    Cons

    Tediously micromanaging overhead, smug attitudes from managers, only focus is on making numbers. Schedules demand mandatory overtime and early arrival. Training for company policy compliance is rushed and does not cover all company policies. Management is not focused, nor effective.

    Room for career advancement is severely limited. When Carbonite was in need of program developers, they ignored current talent existing within their own workforce. Promotion to management is on an inclusive buddy system.

    Advice to ManagementAdvice

    Management seems to push negative influence from their supervisors down onto the representatives. Biggest annoyance was being interrupted in the middle of a call to a supervisor breathing down my neck. Next is the persistent smug attitude managers uphold, acting like literal superior beings to the representatives. Casual conversations between managers would take place nearby representatives trying to take calls, causing noise pollution. Managers are untrained to handle simple questions regarding Carbonite employee questions. Managers treat employees as children in regards to tone of voice. Managers are hardly available for help as there is daily morning/evening meetings where none are available. Managers are hardly available as they are most usually ignoring subordinates and/or performing casual conversation with other managers. Managers are most usually unavailable for contact due to not being logged in. Managers usually tend to provide the wrong information indicating lack of managerial production education. Upper management levels apparently need further information regarding the operation and maintenance of technical support call centers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Carbonite

Work at Carbonite? Share Your Experiences

Carbonite

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.